We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.
As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: Any 5 from 7 days. 8 hours per shift, between 07:00 and 18:00
Salary: £26,585 per annum
Key Duties of Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
- Action Driverline calls
- To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems
- Ensure all additional costs are captured and reported correctly within the agreed timeframe
- Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
- Complete a daily task list as confirmation all requirements are fulfilled before end of day
- Support Customer Service team as a whole as and when required / asked
- Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system