Due to continued growth our Milton Keynes site are now recruiting for a Warehouse Customer Support Administrator to join their friendly team on a on a full time permanent basis.
Salary: £24,744 per annum.
Working hours: Monday - Friday, 8am-4pm.
As a Warehouse Customer Support Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Job responsibilities of a Warehouse Customer Support Administrator include:
- Answering emails for both internal and external personnel.
- Problem solving for customer and site departments.
- All Third-party collections added to Autostore followed by email (Tesco, Sainsburys, Ceva, Quantrelle, Forest Fresh, International).
- Inbound/Outbound schedule analysis.
- Evaluating case‑pick proportion compared with full pallets on the order.
- Analysing customer delivery times to identify which accounts could be rescheduled to relieve pressure during busy hours.
- Managing trailer availability by monitoring VOR units, investigating missing trailers, and ensuring the agreed number of trailers is maintained on site.
- Monitor completion and closure of Inbound/Outbound paperwork.
- Collating accurate information for client KPI packs and internal business reporting.
- Provide various reports for clients in a timely manner.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.