As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.
Salary: £26,035.50 per annum
Working hours: 06.00-18.00
Key Duties of a Client Support Administrator:
- Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
- Chase any missing / outstanding orders with the client, confirming receipt or non-receipt.
- Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled.
- Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request.
- Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner.
- Ensure a positive client experience through high quality service and communication thereby attaining client retention.
- Looking after a portfolio of clients on a daily basis.
- This list is not exhaustive and the job holder may be required to undertake other duties.