As Gatehouse Supervisor you will lead and motivate the Gatehouse team on site to achieve a smooth throughput of vehicle movement on site both physically and systemically and optimize day to day activities with a hands on approach while ensuring all aspects of Health & Safety are maintained and standards are met at all times.
Key Responsibilities:
- Manage and motivate the Gatehouse team in order to ensure productivity and service KPI’s are achieved or exceeded during the day to day running
- Co-ordinate any issues and escalate as required
- Deliver communication briefings so that all the team is aware of all company and local comms, and employees are able to offer input
- Develop all team members so that their contributions to the team can be maximised and succession plan.
- Monitor and control sickness absence levels in line with company policy and carry out return to works interviews effectively and efficiently.
- Monitor and control time and attendance system.
- To cover all staff holidays and absence where possible
- Enforce and adhere to all companies’ policies and procedures.
- Scheduling and supervising the activities and the functions of the Gatehouse team
- Ensuring the proper and timely completion of all Gatehouse activities
- To ensure compliance with the Company’s Health & Safety policy and procedures through safe systems of work, SOPs and practices, good housekeeping and the provision of information to ensure total safety awareness.
- To assist in the organisation of training and development for gatehouse staff, including on-the-job coaching, and to evaluate training effectiveness in terms of improved individual and team performance and the maximum flexibility of team members, and deliver a meaningful personal development plan.
- To offer regular feedback, formal and informal, on team and individual, including behavioural issues and highlighting good performance and areas for further development.
- To participate as an active member of the management team, and to offer suggestions for solving problems, improving efficiency, customer and quality focus and team working
- Deal with all customer service queries in a timely manner