Under general direction, the Medical Social Work Supervisor works for the Department Disability and Aging Services (DAS) Hub. This position is responsible for supervising intake functions including Adults Protective Services, home delivered meals, In Home Supportive Services, case management, Community Living Fund, Enhanced Care Management and Information, referral and assistance. This position also includes supervision of Class 2920 Medical Social Workers and Class 2940 Protective Services Worker staff. Along with supervision, this supervisor provides consultation concerning the most difficult cases and serves as liaison for DAS intake Programs.
ESSENTIAL DUTIES AND FUNCTIONS
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
- Ensures all DAS Intake services: Adult Protective Services, In-Home Supportive Services, Community Living Fund/Enhanced Care Management, Public Conservatorship, Home Delivered Meals, Case management, Information, Referral and Assistance, and other relating initiatives are done in accordance with accepted social work practices, City and County, State, and Federal laws and regulations.
- Prepares records and reports and maintains statistical controls, accountability, and funding justifications in a clear, concise, and well-organized manner.
- Engages in regular communication via telephone and in writing, making presentations to other staff, supervisors, departments, communities, and colleagues from outside agencies.
- Provides recourse to dissatisfied clients, and, when escalated, helps solve difficult problems and investigates and responds to reports of program misuse.
- Reviews and evaluates intakes by case review, case conferences, and individual conferences to ensure that intake workers accurately identify the client's needs.
- Advises staff, in emergency situations, of appropriate case action, casework methods for handling difficult cases, and suggesting methods and strategies to resolve problems.
- Participates in the selection of staff, providing or coordinating staff trainings, preparing staff work schedules, and implementing disciplinary procedures.
- Assigns intake and referrals equitably for medical social work staff according to worker skill, confers with individual staff members on specific duties, and monitors performance by reviewing intakes and related documentation.
- Engages in regular team and one-on-one meetings to achieve specific case goals, ensures appropriate understanding of case work principles and compliance with legal requirements, and maintains quality of services.