Learning and Development Induction Manager (0922) – Learning & Organizational Development – Human Services Agency (162890)

Under the general direction of the Learning and Organizational Development (L&OD) Manager, the 0922 Manager I serves as the Induction Manager responsible for overseeing and enhancing the Eligibility Worker Induction Training program supporting Medi-Cal and CalFRESH benefit programs. This position leads the redesign and implementation of training initiatives for new staff, ensuring consistency, quality, and alignment with departmental goals. The incumbent exercises discretion in developing procedures within established policy frameworks and collaborates with internal and external stakeholders.

ESSENTIAL TASKS & DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned

1. Lead and oversee the Eligibility Worker Induction Training program, ensuring its successful implementation across all participating programs which include managing curriculum development, coordinating training schedules, securing necessary resources and facilities, and monitoring program effectiveness through evaluation tools that assess trainee knowledge retention and performance outcomes.
2. Lead a comprehensive assessment of the Eligibility Worker training programs across benefit programs to ensure consistency in the offerings and in the evaluation standards for trainees.
3. Supervise a team of professional training staff and provide coaching, performance feedback, and professional development opportunities.
4. Establish and monitor evaluation standards for trainee performance across programs.
5. Support introductory CalSAWS training for new staff joining the Induction training program.
6. Build and maintain collaborative relationships with program managers, trainers, and external partners.
7. Monitor training outcomes and recommend improvements based on feedback and performance data.
8. Collaborate with program senior management to develop and implement training plans including planning and coordinating induction cohorts.
9. Serve as a representative of the Learning and Organizational Development (L&OD) Manager in meetings with internal and external stakeholders; represent the Agency in workgroups and collaborative forums with external stakeholders to discuss emerging trends, share best practices, and contribute to the development and refinement of policies and procedures impacting training.
10. Manage the development, review, and distribution of training materials; oversee the rollout and facilitation of training sessions, ensuring consistency and effectiveness.