Under general supervision, the Communications Dispatcher II performs a variety of specialized duties in connection with communication dispatch functions.
Operate a variety of communications equipment and information transmitting devices; reads maps and guides; supervise and train staff; communicate verbally and in writing; think clearly, accurately and analyze situations; establish and maintain effective and cooperative working relationships; and utilizing a personal computer to send detailed messages, data entry and electronic log entry.
Essential Duties:
- Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, keyboard, two-way radio and pager systems utilized to receive and transmit information. Request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.
- Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.
- Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.
- Records information in and electronic system using a computer, sends detailed information using a computer-based messaging system, logs daily entries of various information in our computer data base, tracks entry and exit of watershed by permit holders.
- Performs other related duties as assigned.
Nature of Work: The Communications Dispatcher is required on a 24/7 work period. This position may be required to report to work on various shifts (Day, Swing, Graveyard), weekends, and holidays to support operation and emergencies.