The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.
Location Specifics: Manila
Requirement: At least 2 years of RPO AND Reporting Experience, Has the ability to support reporting activities of accounts, manage stakeholders and keep a close communication with the said stakeholders
Language Requirement: English
Position Setup: Hybrid (Twice in a month)
Shift: EMEA 2nd Shift (4 PM to 1 AM )
Duties and Responsibilities
- Complete all required client reporting based on established service line agreement.
- Complete requirements for other metrics and reporting.
- Accept and complete all ad hoc reporting requests in a timely manner.
- Create and maintain billing templates.
- Develop audit process for monthly billing reconciliation.
- Provide consultative information to client services teams around process & workflows that impact reporting and billing.
- Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
- Monitor trends and make appropriate recommendations.
- Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
- Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
- Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
- Other duties as assigned.