We are seeking a proactive and detail-oriented Service Takeover Specialist to join our Customer Support team. In this pivotal role, you will ensure seamless transitions from project completion to operational readiness, enabling our customer support teams to deliver world-class service at newly commissioned sites. Your work will directly impact operational efficiency, customer satisfaction, and the success of our automation solutions. This role is based in Somerset, NJ and reports to the Senior Service Operations Manager.
Key Responsibilities:
- Capture, validate, and maintain comprehensive “as-built” documentation from completed projects, ensuring accuracy and accessibility for service teams.
- Conduct thorough Operational Readiness Assessments to evaluate site preparedness, identifying gaps and risks before service handover.
- Lead and facilitate the onboarding of Customer Support teams for new sites, ensuring all processes, tools, and knowledge resources are in place for successful operations.
- Collaborate with project managers, engineering, and service teams to ensure smooth handovers, bridging the gap between project completion and ongoing support.
- Develop and maintain standardized procedures, checklists, and knowledge assets to improve the efficiency and consistency of site takeovers.
- Act as a key liaison between project and service teams, providing clear communication and status updates throughout the transition process.
- Support continuous improvement initiatives, driving enhancements in service takeover processes, documentation quality, and operational readiness standards.
Compensation range: $90,000.00 - $100,000.00 Annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.