The Continuous Improvement Manager in the Customer Support Division is responsible to lead and develop the newly formed Continuous Improvement Team (CIT), comprising engineers, with the dual mandate of driving operational excellence and building a succession pipeline for the existing Operations & Maintenance (O&M) team at Changi Airport. This role is critical in ensuring long-term sustainability, knowledge transfer, and innovation in support operations. This position reports Senior Manager – Customer Support.
Team Development & Succession Planning
- Recruit, onboard, and mentor a team of six engineers: Operations Engineer, Maintenance Engineer, PLC Engineer, Network Engineer, and Data Analyst/QA.
- Design and implement a structured development program to prepare the CIT team for future O&M leadership roles.
- Facilitate cross-training and job shadowing with the current O&M team to ensure seamless knowledge transfer.
Operational Excellence & Innovation
- Lead continuous improvement initiatives focused on system uptime, process efficiency, and service quality.
- Apply Lean, Six Sigma, and root cause analysis methodologies to identify and resolve operational bottlenecks.
- Drive automation and digital transformation projects to modernize support workflows.
- Ensure SOPs reflect current practices and are always up to date
Strategic Alignment & Stakeholder Engagement
- Align CIT objectives with BEUMER Group’s lifecycle support strategy and customer SLAs.
- Collaborate with internal stakeholders (engineering, IT, operations) and external partners (Changi Airport Group) to ensure alignment and transparency.
- Represent the CIT in strategic planning and performance review meetings.
Performance Monitoring & Reporting
- Define KPIs for team performance, project impact, and readiness for succession.
- Develop dashboards and reports to track progress and present insights and improvement opportunities to senior leadership.
BEUMER Group
https://careers.smartrecruiters.com/BEUMERGroup1