Customer-facing Field Service Technician is responsible for commissioning, troubleshooting, and lifecycle support of electro-mechanical and automated control systems within the mining, minerals processing, and bulk material handling industries. Provides technical support for both legacy and new installations across North America, leading on-site commissioning, system integration, and post-installation service while ensuring high system reliability and customer satisfaction.
Key Responsibilities:
- Serve as the primary Field Service technical authority for customers in mining and mineral processing operations, delivering commissioning, troubleshooting, and post-installation engineering support
- Commission automated electro-mechanical and control systems for new and modified mining equipment in a timely, professional, and safety-compliant manner
- Lead the execution, and documentation of Site Acceptance Tests (SAT) in collaboration with Project Managers and customer engineering teams
- Monitor the performance of the material handling system.
- Provide advanced on-site and remote support via phone, email, and secure remote access tools
- Diagnose, analyze, and resolve complex mechanical, electrical, and control system issues in heavy industrial environments
- Interpret and apply mechanical systems schematics, wiring diagrams, circuit diagrams, and control documentation to support accurate system installation and fault resolution
- Support PLC communications, industrial networks, and control system integration during commissioning and troubleshooting activities
- Act as the technical interface between customers, Project Management, Engineering, Controls, and multinational support teams
- Coordinate spare parts identification, engineering selection, ordering, and logistics to support maintenance and repair activities
- Utilize service management systems (e.g., ServiceNow or equivalent) to document, track, and resolve service and commissioning cases
- Support warranty claims by providing engineering analysis, failure documentation, and corrective action recommendations
- Conduct root cause analysis (RCA) and develop corrective and preventive actions in collaboration with engineering and product teams
- Plan and coordinate on-site service visits, preventive maintenance, emergency response, and system upgrades
- Provide technical guidance and escalation support to hotline engineers and field technicians during troubleshooting, change orders, and system modifications
- Communicate commissioning and service activities through daily, weekly, and project-based engineering reports
- Build and maintain strong professional relationships with customers, project stakeholders, and multinational engineering teams
- Contribute to the development of service strategies, engineering standards, training materials, and technical documentation specific to mining and minerals applications
- Identify and support after-sales opportunities including system upgrades, modernization projects, and change orders.