Are you organized, detail-oriented, and passionate about keeping things moving?
Administration at BEUMER isn鈥檛 about dry paperwork. We are looking for a Customer Support Coordinator to become the central hub of our engineering client customer support.
You won't just "process reports." You will be the person who turns technical issues into solutions. Once a client reports a fault, you鈥檙e the one who organizes the response, communicates with our service team, and ensures everything runs like a Swiss clockwork. ;)
Your Key Responsibilities:
Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners
Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints
Receiving, verifying, and processing orders, changes, and requests into the internal system
Managing and updating data within the CRM and other internal company tools.
Working closely with the Engineering, Sales, Project Management team, and Logistics departments to ensure fast and efficient resolution of customer cases.
Gathering customer feedback and passing relevant information to colleagues to support continuous improvement of products and services
BEUMER Group
https://careers.smartrecruiters.com/BEUMERGroup1