The Service Asset Manager is responsible for driving lifecycle planning, modernization strategy, and long-term value growth of the company’s installed base of intralogistics automation systems. This role serves as the central owner of asset data, lifecycle intelligence, and modernization planning, working cross-functionally with Service Directors, Service Operations, and Sales to ensure customers’ systems remain reliable, up-to-date, and aligned with evolving operational needs.
The position plays a critical role in transforming installed base data into actionable service strategies, enabling proactive lifecycle management, modernization opportunities, and sustainable service revenue growth.
Primary Objectives:
- Drive effective lifecycle planning for customer assets across the installed base
- Enable installed base growth through modernization, upgrades, and replacement strategies
- Ensure accurate, comprehensive visibility of assets and lifecycle status across the service organization
Key Responsibilities:
Asset & Lifecycle Management
- Maintain and govern the asset registry and lifecycle database for all customer systems and equipment
- Ensure asset data accuracy, completeness, and ongoing updates across the installed base
- Define and manage asset lifecycle stages, including commissioning, maturity, obsolescence, and end-of-life
Lifecycle Planning & Modernization Strategy
- Develop multi-year lifecycle, modernization, and replacement plans for customer systems
- Identify aging, obsolete, or high-risk assets and propose mitigation or upgrade strategies
- Partner with technical and service teams to define standard modernization and upgrade offerings
Installed Base Growth
- Support the growth of service and modernization revenue by identifying opportunities within the installed base
- Collaborate with Sales and Service Directors to align lifecycle plans with commercial strategies
- Provide lifecycle insights and asset intelligence to support customer proposals and business cases
Cross-Functional Coordination
- Work closely with Service Directors to align asset strategies with regional and customer-specific service plans
- Coordinate with the Service Operations Manager to ensure lifecycle strategies are operationally feasible
- Partner with Sales to support customer engagement, forecasting, and pipeline development related to modernization and replacement
Reporting & Analytics
- Develop dashboards and reports related to asset health, lifecycle status, and modernization pipeline
- Track KPIs related to installed base coverage, lifecycle risk, and upgrade penetration
- Provide regular updates and recommendations to the Senior Service Manager
Compensation range: $120,000.00 - $130,000.00 Annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.