This position is responsible for day-to-day branch operations and business expansion. This position is an active, hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments. The Assistant Manager should have experience with retail sales, safety products and concepts, utility and/or the construction industry; is responsible for selling and supervising the overall delivery of quality safety products and accessories.
ESSENTIAL FUNCTIONS
OPERATIONS
- Responsible for the implementation, coordination, and management of office operations in accordance with the corporate strategic plan
- Assist in the establishment and development of retail stores at current and future locations including sales goals, forecasts, and marketing strategies.
- Participate in the development and implementation of policy and strategic plans
- Drive the company focus on safety to employees and customers and conduct regular safety meetings in accordance with the company Environmental Health & Safety (EHS) Program.
- Assist in implementing programs to ensure attainment of business plan for growth and profit and manage budget
- Share a superior understanding of the company鈥檚 products and services, participate in the estimating process. Know and understand the effects of unit pricing on projects.
EMPLOYEE MANAGEMENT AND DEVELOPMENT
- Coach and develop staff to increase key cost efficiencies, revenue, and gross margins.
- Review and provide regular, balanced feedback to staff regarding safety, location鈥檚 financial performance, cross-functional and cross-company collaboration, people management and growth
- Actively participate in the identification, interviewing, and hiring decisions for vacancies
- Work with Branch Manager to build a strong succession plan for the product store.
- Communicate with employees regarding corporate initiatives and opportunities
CUSTOMER MANAGEMENT
- Work closely with the sales and other branches to solidify the company鈥檚 presence in the local marketplace and to identify potential opportunities for additional business
- Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
- Coach staff to build strong relationships with existing customer base to maintain and grow the business