AWP SAFETY CORE VALUES
Ownership, Trust, Teamwork
POSITION SUMMARY
The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.
RESPONSIBILITIES
- Invoice Management:
- Create and process daily invoices with precision and timeliness.
- Assist with end-of-month billing tasks, including:
- Matching invoices with jobs.
- Verifying pricing and modifications for accuracy.
- Entering revisions provided by sales staff.
- Sending out finalized invoices to customers.
- Contract Management:
- Process contracts from creation to completion using TCR Software.
- Follow up on job modifications and obtain necessary information for contract updates.
- Collaboration and Support:
- Work closely with sales staff to address job and invoicing questions.
- Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
- Customer Service:
- Provide excellent customer service by answering phones and directing calls to the appropriate departments.
- Address customer inquiries professionally and efficiently.
- Administrative Tasks:
- Organize and maintain filing systems for contracts, invoices, and related documentation.
- Assist with general office tasks as needed to support overall operations.