As the Customer Relations & Accounts Receivable Supervisor, this role is responsible for leading the delivering of excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals. The Customer Relations & Accounts Receivable Supervisor provides back-up and support to the Customer Relations & Accounts Receivable Manager and Lead.
RESPONSIBILITIES
- Supervise the Customer Relations & Accounts Receivable Account Specialists
- Oversee timely and accurate daily cash application
- Assign work to review customer receivables and coordinate payment resolution
- Communicate with internal and/or external customers and various units regarding collection issues
- Collaborate with the Customer Relations team to complete tasks in a timely manner
- Reduce the delinquency for assigned accounts to achieve organizational goals
- Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
- Enlist the efforts of management when necessary to accelerate the collection process
- Follow work process to communicate and collaborate with employees at all levels
- Establish and maintain effective and cooperative working relationships with customers
- Perform training as requested
- Conduct performance evaluations according to organization guidelines
- Perform other duties and/or special projects as assigned