The Customer Relations Supervisor will be responsible for leading the mission of protecting our customers, people, business, and time. This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments. The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.
RESPONSIBILITIES
- Supervise select members of the Customer Relations Team to ensure timely and accurate invoicing and payment within terms
- Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position
- Provide training on systems and processes as requested
- Investigate and resolve customer issues
- Provide excellent customer service to internal and external customers
- Effectively communicate with internal management when necessary to accelerate the billing and collection processes
- Monitor and maintain key assigned accounts and resolve day-to-day issues
- Conduct performance evaluations for their team according to organization guidelines
- Perform other duties and/or special projects as assigned