The Operations Assistant role will assist the Branch Manager and Operations Manager for the West Division Federal Way Branch.
The Operations Assistant will work with managers and staff to ensure administrative tasks are completed as needed in the organization. They take care of a variety of administrative and clerical responsibilities for an organization, such as resolving customer complaints, training employees, and assisting management. They will also make phone calls, provide customer support, and complete paperwork.
Key Responsibilities
- Assist with end-of-month billing tasks, including matching invoices with jobs, verifying pricing and modifications for accuracy, and entering revisions provided by sales staff.
- Sending out finalized invoices to customers as needed.
- Follow up on job modifications and obtain necessary information for contract updates.
- Work closely with sales staff to address job and invoicing questions.
- Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
- Provide excellent customer service by answering phones and directing calls to the appropriate departments.
- Address customer inquiries professionally and efficiently.
- Organize and maintain filing systems for documentation.
- Assist with general office tasks as needed to support overall operations.
- Support administrative tasks such as scheduling meetings, drafting correspondence, and maintaining records.
- Process invoices, receipts, and other financial documentation in coordination with the finance team.
- Serve as a point of contact for vendors, service providers, and general inquiries.
- Perform all other duties as assigned.