Job Description
Believe is looking to hire a Customer Reporting Specialist team member to deal with Customer reporting to both Believe's artists and labels in LAS (Labels and Artist’s solutions). The position will be based in the Mumbai office and is part of the Finance Operations Department, reporting to the Finance Operations Senior Leader in Believe Mumbai office and working closely with customer reporting team based in France office. The member would work with the objective of operating payments to all labels and artists worldwide, with high quality of service.
The candidate would be expected to perform the Level 2 support in which the daily missions would include:
Management of the entry, monitoring, and control of the royalty amounts of advances contractually offered to our producers (Labels and artists) in the tools.
Handling complaints and/or questions from our clients about their royalty statements (royalties and advances)
Coordinate and Make sure to identify the source of problems with the help of other departments (Contracts, Supply Chain, Tech, Accounting, Management Control)
Able to do detailed analysis of royalty reports using tools such as CSV, Excel, EM Editor to calculate and make adjustments if and wherever necessary.
Daily assisting the Level 1 support team in English Language (French will be a Plus), in compliance with the defined SLAs by central customer reporting team.
In charge of communicating the statuses to the label managers or the level 1 support team so that they can respond to customers.
Participate in the contribution of the production of monthly KPIs and in the deployment and evolution of the internal systems for finance operations.
The candidate is expected to have the below qualifications:
Bachelor’s degree in finance, Accounting, or a related field.
Minimum of 7+ years of experience preferably in finance operations domain
Previous experience in a management consulting firm or any project department within a Tech or Media company would be preferred.
Previous experience in Change management (act a facilitator on a day-to-day basis)
Strong proven skills on Microsoft Excel and PowerPoint.
Strong analytical and communication skills.
Ability to work collaboratively in a team and handle multiple tasks simultaneously.
Fluency in English mandatory, Excellent written and verbal communication skills
Curiosity for the Tech & Media industries