Job Description

Provide the highest level of customer service and satisfaction
Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
Receive any incoming customer service calls and emails
Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
Monitor drivers throughout the day via the dispatch system
Create the next day driver schedule ensuring customer needs are met
Add new customer jobs and tickets to the computer system (TCR)
Conduct job service checks for jobs that have been out for 30 days or more
Complete a “final edit” of each job ensuring the ticket has all the required information for billing
Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
Perform other functions as necessary or as assigned

About AWP Safety

AWP Safety