Own and actively drive Customer Delivery operations across Europe, with day-to-day accountability for delivery performance, customer experience, and cost efficiency
Run, scale, and optimize the utilization of our Autohero truck fleet and local pick-up centers, directly addressing operational bottlenecks and capacity constraints
Continuously improve key delivery KPIs (e.g. lead time, cost per delivery, customer satisfaction) by balancing high service quality with strict OPEX discipline
Lead and coach the HQ Retail Customer Delivery team, setting clear priorities, ownership, and performance expectations while staying closely involved in operational execution
Design, standardize, and roll out practical processes, training, and onboarding that enable consistent, high-quality execution across all European delivery hubs in close collaboration with such as Retail Customer Service, Production, Logistics and Purchasing