The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client鈥檚 supply chains.
Key Requirements & Responsibilities
- Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
- Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
- Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
- Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
- Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
- Validate and ensure Quality Assurance for compliance data provided by our suppliers;
- Act as a peer mentor to Supplier Support Agents as required