The Manager, Data Services will report to the Sr Manager, Program Support. The Manager, Data Services will lead a team that will build and maintain executive dashboards, deliver bespoke client reporting, create self-serve reporting tools and templates, and run data investigations and extracts to support program delivery and decision-making. The Manager will own the operating model and partner closely with all stakeholders to ensure reporting is accurate, scalable, and aligned to evolving program requirements.
Key Requirements and Responsibilities
Lead day-to-day operations of the Data Services team, including intake/triage, prioritization, capacity planning, and SLA performance for reporting requests, incidents, and investigations.
Provide technical guidance, coaching, and performance management.
Build and maintain program-performance dashboards and KPI reporting; analyze trends and provide actionable insights to stakeholders.
Oversee the development of self-serve reporting tools, templates, parameterized reporting, and automation to reduce manual effort and improve turnaround time
Recruit, mentor, and develop a high-performing team; provide performance management, coaching, recognition, and progression plans.
Quality & governance: establish validation/internal quality check standards and documentation for dashboards, reports, and extracts; ensure solutions are maintainable and consistent.
Partner with stakeholders to define KPIs and translate business requirements into analytical specifications; iterate based on feedback to drive measurable outcomes
Lead complex investigations and escalations: perform root-cause analysis on data/reporting discrepancies; coordinate fixes with cross-functional partners and document outcomes.
Follow Assent security policies and applicable privacy requirements in all data handling and reporting activities
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