Your Role in the Story
As the F&B Manager at LUURA, you will oversee the full spectrum of food and beverage operations across the property, including our two signature restaurants — Mimi Kakushi and LENEA — as well as bars, in-room dining, breakfast, spa F&B outlets, and other experiences. Your focus will be on delivering exceptional, memorable guest experiences, adapting LUURA’s and Rikas’ brand standards to the local context, and ensuring operational excellence across all outlets and styles.
You will lead a high-performing, motivated team, fostering a culture of service, collaboration, and continuous improvement. This is a hands-on leadership role, requiring active presence on the floor, a deep understanding of premium F&B operations, and the ability to coordinate multiple concepts and styles, balancing guest satisfaction, team performance, and commercial results.
You will ensure that every outlet — from avant-garde Japanese dining at Mimi Kakushi to contemporary Mediterranean at LENEA, as well as bar, breakfast, in-room, and spa experiences — operates seamlessly, delivering the signature LUURA quality and style. You will also be responsible for developing, coaching, and inspiring your team, ensuring consistency, creativity, and excellence in all F&B offerings.
Key Responsibilities
- Oversee all F&B operations including bars, restaurants, and outlet services, ensuring smooth and efficient functioning aligned with RIKAS standards and hotel requirements, while driving operational excellence.
- Lead and embed the brand’s guest experience philosophy across all F&B touchpoints, ensuring consistent delivery of high service standards and memorable dining experiences.
- Manage the full employee lifecycle for F&B teams, including recruitment, onboarding, continuous training, talent development, and fostering internal rotation and career growth within the group and the hotel in collaboration with the HR Teams per location.
- Serve as a visible, hands-on leader on the floor during peak periods, actively coaching and supporting staff to maintain exceptional service quality and guest satisfaction.
- Conduct regular performance evaluations through coaching, appraisals, and development plans to enhance team engagement, skillsets, and operational effectiveness.
- Collaborate closely with reservations, revenue management, sales, marketing, and purchasing teams to optimize covers, upselling, and overall revenue growth for all F&B outlets.
- Adapt and implement group policies, standards, and procedures (SOPs) to suit local market conditions and operational contexts without compromising brand integrity, group standards or guest experience.
- Plan, coordinate, and lead special events, seasonal promotions, and unique F&B campaigns in alignment with the brand’s marketing strategy and operational capabilities.
- Prepare and manage departmental budgets, control operational costs, monitor inventory, and ensure compliance with all health, safety, food hygiene, and licensing regulations, working alongside relevant teams.
- Analyze operational data, guest feedback, and market trends to identify opportunities for innovation, service improvements, and competitive advantage.
- Manage staff schedules in compliance with local labor laws, ensuring proper shift coverage and fair rotation.
- Cultivate a positive, inclusive workplace culture that promotes teamwork, accountability, professional growth, and continuous learning.
- Ensure all F&B outlets consistently meet the highest standards of hygiene, food quality, presentation, and safety, in line with local and international regulations.
- Hire, motivate, and retain high-performing teams, fostering a culture of excellence, passion, and ownership.
- Act as a brand ambassador by representing the hotel’s values internally and externally, ensuring VIP guests receive personalized attention and rapid response alongside the F&B Reservations Manager.
- Drive sustainability initiatives within the F&B operations, including waste reduction, sourcing local ingredients, and energy-efficient practices.
- Liaise with suppliers and vendors to ensure product quality, timely delivery, and cost efficiency, in alignment with the Purchasing Manager.
- Lead crisis and guest complaint management, swiftly resolving issues to maintain guest satisfaction and protect the hotel’s reputation.
- Monitor competitor activities and industry trends to keep the F&B offering fresh, innovative, and aligned with evolving guest expectations.
- Oversee all In-Room Dining (Room Service) operations, ensuring timely, accurate, and high-quality service delivery aligned with brand standards and guest expectations across all dayparts.
- Define, implement, and continuously refine room service standards, menus, presentation, and service flows to ensure consistency, efficiency, and a seamless guest experience. Support the training of the team members as well.
- Collaborate with culinary, housekeeping, and front office teams to ensure smooth coordination of in-room dining operations, tray collection, cleanliness, and guest communication.
- Support all events from an F&B and Hotel Operation perspective, collaborating closely with the Sales and Events teams to ensure seamless planning, execution, and delivery of food and beverage services that enhance the guest experience.
- Collaborate with the RIKAS Group team to ensure that every F&B touchpoint consistently reflects the brand’s identity and standards.