The Role
As Director of IT, you will lead all technology strategy, operations, and innovation for Faena Wadi Safar. You will ensure that systems, infrastructure, and digital platforms support the pre-opening process and ongoing operations, enabling both world-class guest experiences and efficient business performance.
You will act as a trusted partner to the General Manager, Directors, and stakeholders, embedding technology solutions that are secure, resilient, and aligned with Faena鈥檚 vision of artistry and precision.
What You Will Create
Technology Strategy & Leadership
Define and implement Faena Wadi Safar鈥檚 IT strategy, ensuring alignment with operational, guest experience, and business objectives.
Drive digital transformation initiatives that enhance operational efficiency and support the luxury service standard.
Serve as the strategic IT advisor to ownership and leadership, translating technology capabilities into actionable solutions.
Pre-Opening Readiness
Lead pre-opening technology planning, including hardware, software, network infrastructure, POS systems, and PMS deployment.
Collaborate with project teams, vendors, and contractors to ensure systems readiness by opening day.
Develop SOPs, user manuals, and training frameworks for staff to ensure smooth adoption of IT systems.
Systems & Infrastructure
Ensure reliable, secure, and scalable IT infrastructure across property systems, networks, and endpoints.
Oversee PMS, POS, telecom, BMS integration, cybersecurity, and data management.
Monitor system performance, resolve technical issues efficiently, and maintain business continuity plans.
Security & Compliance
Implement IT security protocols and maintain data privacy in line with local and international regulations.
Ensure compliance with Saudi cybersecurity laws, data protection requirements, and audit readiness.
Establish risk mitigation plans, disaster recovery strategies, and regular system testing.
Team Leadership & Development
Build, lead, and mentor a high-performing IT team with strong technical and service-oriented skills.
Foster a culture of innovation, problem-solving, and operational excellence.
Support localization and professional development initiatives for Saudi nationals within the IT department.
Collaboration & Innovation
Partner with all departments to identify technology opportunities that enhance guest experiences and operational efficiency.
Drive digital initiatives that reflect Faena鈥檚 brand ethos鈥攁rtistry, storytelling, and attention to detail.
Evaluate emerging technologies and tools that could elevate hotel operations or guest engagement