Models and documents value chain/streams, business processes, roles, capabilities and data.
Elicits and analyses business needs, requirements and user stories,
Supports business experts and product owners during definition of requirements and software
development
Maintains and tracks requirements/user stories in systems lifecycle
Transfers business, users and technical needs into business requirements specification,
Maps business goals, project benefits, priorities, components, system features
Analyses available systems
Supports identification of options for potential solutions
Supports preparation of business cases and feasibility studies
Contributes to systems design, testing, quality assurance, change management.
Responsible for designing, validating, and testing business processes for achieving business process excellence
Responsible for taking a holistic approach in the planning and managing of a programmes for
continuous improvements of business processes
Responsible for coaching organisation's staff on upcoming changes, ensuring that a plan is in place to teach new skills and/or process changes
Collaborates with owners of end-to-end processes to continually seek out process improvements
Identifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains)
Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needs
Quantitatively analyses business processes, performing cost-benefit and what-if analysis
Plans organizational changes process
Implements performance monitoring systems for business processes
Supports business users in developing strategic and tactical plans (e.g. sector strategies, implementation plans etc.)
Supports definition of transition roadmaps for business architectures