Schedule: Night Shift
The Jira & Confluence Administrator is responsible for the configuration, administration, and optimization of Jira Cloud and Confluence Cloud. This role supports enterprise workflow design, system governance, integrations, and user enablement. The administrator ensures platform stability, security, and effective usage while enabling teams through efficient tooling and best practices.
Job Responsibilities:
Jira & Confluence Administration
- Configure and maintain Jira Cloud projects, workflows, screens, issue types, fields, permissions, and notifications.
- Administer Confluence Cloud including spaces, templates, permissions, and content organization.
- Manage user and group access, ensuring compliance with governance standards.
Integrations & API
- Build and maintain integrations using the Jira REST API, including JSON, tokens, and webhook-based automation.
- Support internal systems and reporting tools that interact with Jira Cloud.
- Ensure secure integration patterns, including service account and token governance.
Governance & Optimization
- Develop and enforce standards and best practices for Jira Cloud project configuration and Confluence Cloud space governance.
- Monitor licensing, storage, and system configuration hygiene.
- Work closely with security/compliance teams to ensure platform audit readiness.
Support & User Enablement
- Provide Tier 2/3 support for Jira Cloud and Confluence Cloud.
- Assist teams with workflow design, automation configurations, templates, and knowledge鈥慴ase structure.
- Create documentation and deliver training on platform best practices.