The credit controller is responsible for analysis and recording of various credit control transactions, cash collection and monitoring. The candidate will be responsible for their own portfolio of brokers which includes sending statements, preparing reconciliations, liaising with brokers and their finance departments, preparing and generating various reports with a focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the Credit Control across London, Manchester and Birmingham.
- Execute daily operational activity for the collection and resolution of outstanding premium.
- Chase outstanding premiums from Brokers as per the Company Procedure achieving Monthly/Quarterly/Annual KPI’s.
- Build strong relationships with internal and external stakeholders to progress collection process
- Manage Credit Control Mailbox – respond to internal and external queries.
- Analyse and identify inconsistencies and recording errors in booked premium transactions. Liaise with internal Underwriting Assistants responsible for the transaction to investigate and ensure prompt resolution of errors.
- Meet regularly with internal Underwriting Assistants to review Gap and Escalation Reports. Take necessary actions for resolution of each item.
- Work closely with the Cash Allocation team in respect of identifying cash receipts in for Non-Bureau items.
- Assist Cash Postings with the resolution of unallocated cash, providing constructive feedback on issues which have resulted in mis-posting to unallocated cash.
- Record all steps and transactions taken to collect the premium by updating the Online Aged Debt System (CreditSee).
- Contribute to various monthly reports and ad hoc analysis