As a Guest Experience Ambassador at Faena New York, you are an essential part of the guest journey—providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest, assist with their belongings, and ensure their experience is marked by ease, luxury, and genuine hospitality.
From managing luggage and escorting guests to their rooms, to coordinating with various departments and delivering prompt service, this role supports the overall guest experience with poise and efficiency. You are the face of Faena—bringing elegance, knowledge, and care to every interaction.
This position has an hourly rate of $27.00 per hour.
DUTIES AND RESPONSIBILITIES
Greet and engage guests upon arrival, offering a warm and professional welcome.
Transport luggage and personal items to guest rooms promptly, ensuring accuracy and care.
Provide an overview of room features, including in-room technology, and inform guests of hotel services and amenities.
Respond swiftly to guest requests, including deliveries of packages, messages, amenities, and newspapers.
Support guest movements efficiently during check-in, check-out, room changes, and group arrivals.
Maintain cleanliness, organization, and presentation in all guest-facing areas including the lobby, entryway, bell desk, and luggage storage.
Keep all service equipment, such as luggage carts, polished and in working condition.
Coordinate effectively with Concierge, Guest Experience Agents, Housekeeping, and other departments to ensure guest requests are fulfilled.
Deliver items such as packages, flowers, gifts, amenities, food deliveries (ex: Uber Eats, GrubHub, etc.) and other special requests with care and discretion.
Secure and correctly tag stored luggage; manage storage and retrieval accurately.
Remain attentive and composed under pressure during peak times or guest transitions.
Offer recommendations on hotel dining, spa, cultural offerings, and local attractions.
Assist with in-room tours or property tours as needed.
Observe and maintain guest confidentiality, safety, and security at all times.
Practice teamwork, attend daily briefings, and support leadership with additional tasks as needed.
Promote and embody Faena's values and brand presence—both within the hotel and out in the community