As the Customer Service Representative - Transportation, you will be responsible for managing the flow of information between the customer base and the Planning / Dispatch group to ensure timely execution of service.
What you鈥檙e responsible for:
- Manage inbound communications with customers and drivers/carriers.
- Create orders in the system to be managed by the Planning / Dispatch department.
- Communicate with customers and carriers to ensure smooth logistics operations.
- Prepare shipping documents (BOLs, packing lists, customs paperwork, labels, etc.).
- Track orders in the system through to completion.
- Support Supply Chain Analyst objectives.
- Collaborate with the Inventory Management team to reconcile inventory systems.