We are looking for a senior IT Administrator (+6 years of experience). The person in this role will be responsible for implementing innovative solutions to enhance operations and IT support experience, analysis of defects/enhancements and IT transformation process from old and outdated to new and modern technologies.
Main Tasks and Responsibilities:
Projects
- Gather technical requirements for system enhancements.
- Participate in the change request process for any system updates (technical and functional).
- Participate in the technical testing effort ensuring a smooth delivery in production.
- Participate in launching and following up on initiatives as assigned.
- Assist in the respect of project deadlines and schedules.
- Identify product gaps or weaknesses and suggest areas of improvement, as needed.
- Communicate and apply project standards.
- Prioritize from assigned projects and independently accept ownership of tasks.
- Co-ordinate with various project stakeholders and provide timely updates on the status.
Application Support
- Perform level 3 support and analysis of reported issues, evaluate alternative business solutions, workarounds to minimize the impacts ensuring proper resolution and follow up with the vendor or service provider.
- Ensure a smooth follow up of all technical processes (Online, STP, flows and batches…), making sure known issues are well documented and available for first line of support.