The support project is organized into 6 service centers (PLM Phase 1, PLM Phase 2, CAD, CAE, COD, generalist)
The main activities of the mission are:
Processing digital assistance requests
- Treatment of the Numerical Assistance Requests
- Methodological monitoring to the users
- Management and follow-up of incident transferred to IT.
Bug management and testing
- Formalize and raise software bugs (scenarios and data sets)
- Run tests related to the anomalies.
- Report and follow up JIRA
Logical Security Administrator
- Manage Access Rights
- Request, authorize, remove, and monitor user access to information systems, ensuring alignment with operational needs and security policies.
- Administer Authentication Tools
- Provide, manage, and troubleshoot user authentication methods, including passwords and digital certificates.
- Apply Security Framework Requirements
- Ensure that all user lifecycle events within the domain (onboarding, departures, internal transfers) are managed in compliance with the organization’s Security Reference Framework (REUNIS) and current security directives.
COREE:
- Support and Guide Stakeholders
- Assist requestors in formalizing access services and new user declarations.
- Provide training to newly assigned Relationship Managers and to requestors on processes and required procedures.
- Coordinate Access and Authorization Requests
- Prepare and submit requests to the IT department for access rights, site authorizations and application flow openings.
- Validate Solution Alignment
- Ensure that proposed solutions appropriately meet business needs and operational requirements.