Within the project, your main tasks will include:
- Represent the Voice of the Customer in the Manufacturing Plants, driving proposals for product and process modifications
- Contribute to achieving KPI targets within their perimeter by improving quality in the Plant (0 km) and in the Field (customer issues), and by driving continuous improvement
- Demonstrate strong responsiveness to achieve quality and production targets
- Support the QPEM in proposing hold and market decisions (e.g. yard holds, build-and-hold)
- Provide technical support and facilitate discussions with Manufacturing Operations and Suppliers
- Develop technical plant park rework procedures, in coordination with PDT, to avoid retouch costs and delayed customer delivery
- Support post-launch and window activities, including retrofit actions, to ensure vehicles are updated with the correct hardware and software, and verify execution of flash campaigns to correct software levels
Core Missions and Activities
Main Activities
- Build and manage the QPE team’s workload by prioritizing and allocating tasks when assigned
- Ensure team efficiency through structured problem-solving methodologies (5P, 7 Diamond, Kepner-Tregoe, Shainin Red X)
- Support the QPEM in KPI convergence and team coordination (QPM in Mechanical Plants)
- Conduct skills mapping and succession planning in collaboration with QPEM and QPM
- Drive triage and resolution of systemic and plant-controllable quality issues within their perimeter
In-Field Quality Monitoring
- Achieve quality KPIs within the assigned perimeter through effective monitoring, escalation, and implementation of corrective actions
- Oversee supplier quality engagement, customer feedback loops, and plant dealership networks via Customer and Supplier Obeya
- Process quality data using tools such as Palantir and Supplier Ticket IT tools
- Ensure timely completion of warranty claim analyses, part analyses, and pending Parts and Issue Analyses by the team
- Provide technical documentation and support for Yard Holds and Product Related Issues / Transversal Plant Alerts, including coordination of Process Sign-Off and Inspection/Rework Procedures, support of daily technical calls, and acceleration of the 7 Diamonds
- Ensure timely containment and resolution of field issues in cooperation with the Control Tower and Dealership Networks through daily Short Loop meetings
- For Mechanical Plants, coordinate with Chief Engineers and Serial Life Quality Managers to validate field issues and ensure timely containment and resolution
- Support the deployment of field campaigns in coordination with the Control Tower
Supplier Relationship
- Participate in Supplier Obeya and coordinate with Supply Chain and Purchasing
- Ensure traceability of breakpoints in IT tools (PLM, GIMs, Supplier Issue Management) related to supplier and manufacturing issues within company facilities
- Pilot suppliers for rollback and containment actions in case of non-conformities at manufacturing facilities
- Validate supplier action plans and ensure proper documentation for process changes related to non-conformities
Product and Process Change Acceptance
- Support plants and meta-functions to ensure product and process changes do not disturb Plant or Field Quality
- Be responsible for PPAP approval (Gates 4 and 5) during Launch and Serial Mass Production, including Make-PPAP for Mechanical QPEL
- Lead technical support for temporary alternative product solutions in plants, with PDT approval
- Follow up and validate product and process changes within the assigned perimeter
- Participate in Panorama Evolution Product Process reviews when required
- Monitor and support Quality Manufacturing Launch Team activities by following the vehicle through key build stages to confirm issue resolution and compliance with quality standards
- Integrate manufacturing lessons learned into project launches
- Contribute to launch transition activities by coordinating with the PDT industrialization team
Internal Quality Improvement
- Ensure quality management of sensitive processes within the perimeter (e.g. torque, noise, geometry, sealing, EOL testing) through monitoring, escalation, and corrective actions, in line with regional responsibilities
- Support implementation and maintenance of process and product controls to meet vehicle and system functional objectives (e.g. ADAS, BSR, FEA)
- Support the plant in securing production by assisting with Diamond summaries, leading supplier rollback actions, implementing containment or rework solutions, and formalizing redesign remedies
- Ensure feedback and lessons learned are communicated to the Design team, including design-for-manufacturing topics
- Ensure adherence to manufacturing quality standards and technical requirements impacting the perimeter
- Act as guarantor of the robustness of the plant monitoring plan by implementing and communicating the plan, facilitating control and rework stations, conducting Layered Process Audits and plant maturity audits, and tracking reconvergence actions