Desktop Support

Please send me your resume at vince@ alphait. us in case you are interested.

In case you are interested please send me the following information:-

Daily bill Rate/ Monthly salary Expectations.

Current Location

Contact Number

Email Address

Availability for telephonic interview in the next 2 weeks.

Any restrictions concerning Availability.

Notice Period

Updated Resume

A Level 2 Desktop Support Analyst is responsible for supporting 

users in multiple locations. This critical role is to provide 

technical expertise, remote and localized technical fault 

resolution to users. To proactively identify and resolve issues 

through the use of a ticketing tool and assist users on the use of 

advanced features of Office and other software.

Responsibilities and key tasks

• - Remote investigation, resolution and escalation of all 

Incidents affecting the users' desktop 

• - Ability to diagnose and resolve software issues

• - Liaise with third-level support groups when additional 

support/advice/escalation is required 

• - Support the management of Major Incidents

• - Work closely with Global Service Desks to continuously 

improve/promote L1 resolution

• - Support all ITIL processes, in particular the Incident 

and Problem processes