Please send me your resume at vince@ alphait. us in case you are interested.
In case you are interested please send me the following information:-
Daily bill Rate/ Monthly salary Expectations.
Current Location
Contact Number
Email Address
Availability for telephonic interview in the next 2 weeks.
Any restrictions concerning Availability.
Notice Period
Updated Resume
A Level 2 Desktop Support Analyst is responsible for supportingÂ
users in multiple locations. This critical role is to provideÂ
technical expertise, remote and localized technical faultÂ
resolution to users. To proactively identify and resolve issuesÂ
through the use of a ticketing tool and assist users on the use ofÂ
advanced features of Office and other software.
Responsibilities and key tasks
⢠- Remote investigation, resolution and escalation of allÂ
Incidents affecting the users' desktopÂ
⢠- Ability to diagnose and resolve software issues
⢠- Liaise with third-level support groups when additionalÂ
support/advice/escalation is requiredÂ
⢠- Support the management of Major Incidents
⢠- Work closely with Global Service Desks to continuouslyÂ
improve/promote L1 resolution
⢠- Support all ITIL processes, in particular the IncidentÂ
and Problem processes
Alpha Technologies Inc USA
https://careers.smartrecruiters.com/AlphaTechnologiesIncUSA1