AV TECHNICIAN

The requirements are as follows: 

· Flexible to start early and stay late for events

· Have own transportation

· AV experience

· Computer literate

Job Roles & Responsibilities:

· Ability to operate VTC and AV equipment

· Initiate point to point VTC calls, either in room or remotely

· Ensuring that expectations of customers utilizing all on site conferencing facilities are successful

· Responsibilities include all aspects of in-room operation and presentation assistance

· Coordination of furniture configuration per client needs

· Ensuring that audio visual equipment is correctly delivered and set up of room is in good working condition

· Perform room checks to ensure that conferencing facilities are properly maintained

· Handling minor equipment repairs, coordination of major repair work as appropriate

· Train customers with basic AV equipment and controls

· Assist Tier 2 technical support in opening/closing trouble tickets

· Provide analysis and feedback to enhance day to day operations

· High level customer interaction and conflict resolutions

· Maintaining equipment storage areas and lists of onsite supplies and equipment

· Ensuring high quality customer service at all levels

· Answer technical and logistic questions pertaining to video conferencing and collaboration services provided to client

· Ability to troubleshoot problems with VTC, AV, and Distance Learning equipment

· Excellent interpersonal skills to interface constantly with customer

· Maintain accurate records of all VC and AV request

· Maintain accurate records of conference room inventory

· Responsible for assigned room schedules

· All other duties as assigned

Skills & Abilities:

· Experience with Polycom and VTC equipment configuration, operation and fault isolation

· Experience with control systems such as Crestron operations

· Previous on-site customer interfacing experience

· AV equipment operation and some troubleshooting experience

· Ability to, test, diagnose, and modify audiovisual control systems (Crestron, etc.).

· Knowledge of projectors, plasma’s and AV peripheral equipment.

· Working knowledge of IT network and infrastructure technologies.

· Excellent verbal & written communication skills.

· Working knowledge of general business software including Microsoft Excel, Word, Outlook, and Lotus Notes

Education & Qualifications:

· A BA in a technical subject or equivalent and related work experience.

· 1 to 3 years as a Technician in the Audio Visual or affiliated industry

· Manufacturer’s certification including Extron, Polycom, Tandberg, Crestron, Clear One, etc. highly desirable.

· Willingness to pursue additional training related to performance of job.

Additional Requirements:

Ability to lift and carry heavy objects up to 50 lbs.

Requires extensive sitting, standing and walking

Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract.

Must be willing to complete background checks and drug tests as required by current or future contracts