Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, weâre helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product Delivery (Mastercard Academy)
Overview
This role is responsible for supporting all customer training needs across the LAC region (excluding Brazil). The position oversees the administrative, operational, and management aspects required for the planning, development, delivery, and execution of customer training programs and related events.
Role
Manage the end-to-end delivery of trainings to customers:
Lead processes from start to finish, ensuring their effective execution and alignment with the intended outcomes
Lead the Open/Customized training for divisions/markets assigned
Work closely with the team to develop content, tailor-made trainings agenda
Create/Issue marketing flyers for courses
Send course invites/confirmations to customers
Produce recurring registration reports for the markets
Lead and arrange logistics for courses (virtual or face to face delivery)
Edit and upload course recordings to share folder
Manage the Customer Loyalty program
Maintain the customer email registration database (e-mailing list) by compiling information from multiple sources.
Maintain registration website updated (Calendar of Events)
Responsible for the Mastercard Academy Inbox management: respond to customer inquiries and act as the central point of contact for both customers and Mastercard representatives to ensure the timely response and resolution of day-to-day customer issues related to Academy trainings.
Maintain the customer Academy gift inventory (merchandising) in all LAC Mastercard offices; re-order items as needed. Additionally, fulfill trainers needs for customer gifts upon request.
Provide virtual/onsite support with Open courses as needed.
Maintain internal Academy records database (trainer names, dates, participants, etc.).
Assist in the production of recurring Academy Executive report.
Maintain Academy´s database updated.
Support the Mastercard Academy on the Web platform, as needed.
Keep appraised of other regions´ new courses/new content regularly and lead the process to deploy them in LAC, as needed.
Assist in the production of the yearly calendar, by organizing meetings with key stakeholders and producing final copy.
Other ad-hoc administrative support to the area.
All About You
Excellent verbal and written (English and Spanish) communication skills.
Ability to effectively coordinate multiple external and internal resources to produce results in a highly dynamic environment.
Excellent organizational skills, and someone who thrives in a multi-disciplinary/multi-tasking environment.
Great inter-personal skills with the ability to act collaboratively across functions with a results-driven orientation.
Strong analytical and detail-oriented skills.
Proven sense of urgency demonstrated resourcefulness, and proactive.
Experience managing events and/or trainings.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercardâs security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercardâs guidelines.