Manager, Technical Product Development (Global)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Development

Job Description Summary
Overview
• This is a unique Product Management role with responsibility for improving the issuer, merchant, and partner experience at Mastercard
• Generate actionable insights to improve Mastercard’s products
• Be Subject Matter Expert on payments, digital wallets, card tokenization, Open Banking, and associated technologies
• Provide customer-centric technical & thought leadership to Product and Delivery teams
• Navigate effectively in a cross functional matrix environment across multiple organizations


Role
• Define requirements for internal platform used to generate detailed, actionable, customer-centric insights for improving Mastercard digital products
• Represent the customer point-of-view by managing a suite of applications that simulate Mastercard’s customers
• Work with internal and external partners to conduct “real-world” implementations of Mastercard APIs and services
• Use various feedback methodologies to surface issues/gaps, and generate compelling solutions
• Influence internal stakeholders in Product, Technology, and Delivery to drive customer-focused improvements

All About You
• Excellent consultative skills to analyze products and processes, surface relevant insights, and recommend compelling improvements
• Software engineering or solution architecture background, experience in API onboarding, implementation, and documentation
• In-Depth knowledge of payments technology stack
• Proven experience in payment product conceptualization, solution design/architecture and development, preferably in the financial services industry
• Demonstrated proficiency in both written and spoken English
• Above-average verbal and written communications skills, including ability to create compelling presentations
• Comfort presenting to cross-functional and executive audiences
• Bachelor's degree or equivalent experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.