Product Architect- Customer Engagement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Architect, Solution Engineering

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:
Are you motivated to be a part of driving a world beyond cash?
Do you enjoy solving problems that have no clear-cut solution and working through ambiguity?

Do you enjoy creating solution, defining a product from an evolving context?
Do you enjoy developing simple User Experiences for complex problems yet unseen?

Have you brought a product/program to market on a global scale?
The goal of the Solution Engineering team is to partner with key stakeholders in digital space including device manufacturers, operating system providers, wallet service to execute Mastercard’s digital strategy while identifying new business development and revenue generating opportunities.
We aim to achieve this goal of defining new payment experiences through direct engagement with these partners and by packaging solutions leveraging Mastercard’s assets like digital, Loyalty, Advisors, Security, Acceptance and Processing solutions.

This is a unique opportunity to join a highly motivated growing team, help build unique relevant solutions and shape the evolution of the payments industry to create a world beyond plastic with valued experience for consumers and end users and enable merchants to reach new consumers in ways not possible in the pre-digital world.

We are looking for Engineers to join our Solutions Engineering Team - device manufactures who can help build compelling and scalable solutions ensuring the consumer and target segments can securely and conveniently pay however of wherever they choose in this increasingly connected world.

The Role:
The individual in this role will manage the technical engagement with a high-profile global strategic client to design solutions that leverage Mastercard’s products suites and assets
Partner with the client to articulate their business and technical requirements – must be proficient in systems, testing, implementation, documentation, maintenance, and support
Define the Solution Strategy: Partner with Mastercard’s flagship agentic commerce product business owners to define and evolve the solution strategy as the product moves from concept to market.
Help define Mastercard technology roadmap/strategy for each digital partner
Design solutions and communicate them through clear documentation, flowcharts, layouts, diagrams, charts
Determine and advance operational feasibility through problem definition, project scope
Working closely with Products, Services and Operations/Technology groups at Mastercard and with our partners, to facilitate partners’ technical integration to our solutions; collaborate effectively with software developers, processing and software architecture engineers and product managers to solve complex problems
Liaise with prototyping group to create prototypes and help with sales and/or implementation process
Collaborate with Regional and local Project teams to provide projects scope and requirements
File for intellectual property when new/unique solutions are created through the process of identifying relevant solutions for our partners
Comply with rules of engagement, including business models and data strategy and ensure that Mastercard’s interests are protected and progressed

All About You:
-Bachelor’s degree in a relevant technical or business discipline, or equivalent professional experience.
-Strong background in payments, including product development, processing, or merchant operations.
-Familiarity with digital payment platforms and core enterprise systems is beneficial.
-Understanding of web and mobile technologies, along with experience contributing to software design or implementation.
-Proven ability to collaborate with developers and technical architects in building system solutions.
-Skilled in gathering and documenting requirements while balancing short term business needs with long term architectural goals.
-Self motivated with excellent analytical skills, attention to detail, and a history of successful project delivery in team environments.
-Effective communicator, capable of explaining technical topics to non-technical audiences.
-Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.
-Able to build effective working relationships with both internal and external partners across global teams.
-Demonstrated research and analytical abilities, including interpreting complex information and providing sound recommendations.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

San Francisco, California: $156,000 - $265,000 USD