Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.Ā
You'll help banks, asset management and insurance organizations own their future by helping them to transform and create new business models to meet changing customer needs and drive sustainability.
Join our team as the expert you are now and create your future.
Your Role: A PMO Leader Driving E-Comms Surveillance Transformation
As a member of our Belfastābased Compliance & Surveillance team, you will play a key role in supporting client projects focused on electronic communications (EāComms) surveillance uplift and modernisation, You will become a trusted partner to senior stakeholders across Compliance, Surveillance Operations, Technology, Data, InfoSec, and Conduct Risk, ensuring that multiāyear EāComms transformation programmes are governed effectively and delivered with precision. Responsibilities may include:
- Programme Governance: You will run core programme governance routines including steering committees, decision forums, RAID reviews, and changeācontrol processes. You will maintain disciplined oversight of milestones, risks, actions, and dependencies across a multiyear roadmap.
- Roadmap & Transformation Management: You will develop and maintain the EāComms Surveillance roadmap, covering new channel onboarding, dataāingestion modernisation, regulatory uplift, retention enhancements, and legacy platform decommissioning.
- StageāGate & Control Frameworks: You will implement programme stageāgates, including useācase signoff, lexicon/model validation, dataāquality assurance, and go/noāgo processes for new surveillance channels. You will ensure alignment to global surveillance strategy and regulatory expectations.
- Stakeholder Engagement & Communication: You will communicate programme updates, risks, and decisions to senior stakeholders, delivery teams, and governance forums. You will prepare SteerCo materials, executive updates, and regulatorāfacing documentation where required.
- Operating Model & Workflow Enhancements: You will support improvements to the surveillance operating model, including alert workflow design, permittedāchannel governance, channel attestation processes, and dataāretention controls.
- Data, Technology & Controls Alignment: You will partner with Technology, Data, and InfoSec to ensure secure and compliant ingestion, storage, monitoring, and retention of electronic communications data across all regions and channels.
- RAID & RACI Ownership: You will own and maintain central RAID logs and RACI models, driving clarity of ownership, crossāfunctional alignment, and risk mitigation.
- Cutover & Readiness: You will lead cutover readiness for new EāComms channels and capabilities, including go/noāgo criteria, fallback design, operational readiness checks, hypercare planning, and BAU handover.
- Training & Adoption: You will support training and userāadoption planning related to new surveillance tools, workflows, and communication monitoring capabilities.
The Profile We're Looking For: An E-Comms Surveillance Transformation Professional
We are looking for candidates with strong programme management expertise and deep familiarity with communications surveillance. Desired background includes:
- Experience: Demonstrable experience delivering EāComms or broader Communications Surveillance initiatives ā including onboarding new channels (WhatsApp, Teams, Slack, Bloomberg Chat, mobile/voice), deploying lexicon or behaviouralārisk models, and migrating from legacy surveillance platforms.
- Technical & Functional Knowledge: Experience with leading surveillance tools such as Shield or Compliance Accelerator, or equivalent platforms used in global financial institutions.
- Regulatory Awareness: Strong understanding of global communicationsāsurveillance regulatory obligations, dataāretention policies, electronic-communications governance, and behavioural-risk indicators.
- Communication & Stakeholder Skills: Strong communication skills with the ability to present complex updates, influence senior stakeholders, and drive alignment across global delivery teams.
- ProblemāSolving & Delivery: Ability to manage competing priorities, handle ambiguity, structure programme risks and decisions clearly, and ensure consistent progress across workstreams.
Equal Opportunity & Compliance
Huron is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All employment decisions are made without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status.
In connection with your application, we will process your personal data in accordance with our privacy policy.
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