Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
The Vice President (VP), Operations & Service Delivery serves as a senior leader responsible for the delivery and operational performance of Huron Managed Services (HMS) across all service lines for HMS’s mid-tier end to end clients and point solutions clients. This role leads the execution of services, oversees client-facing operations, integrates offshore delivery resources, and ensures financial, operational, and quality outcomes are met or exceeded.
This position has full accountability for both operational execution and client satisfaction, ensuring that Huron delivers consistent, compliant, and high-performing revenue cycle services. In addition to operational excellence, the VP is expected to cultivate a positive, accountable, and inclusive culture across the organization- achieving strong employee engagement scores and fostering an environment where people perform at their best. The VP is also expected to proactively identify opportunities to expand services within existing client environments, drive performance, and act as a strategic partner to clients.
This position will be a key member of the HMS Leadership team.
Primary Accountability:
- Own and lead daily operations and service delivery for all assigned HMS clients across service lines.
- Ensure achievement of contractual service levels, operational KPIs, compliance standards, and financial goals.
- Lead a globally integrated delivery model, including management of onshore and offshore resources.
- Collaborate with SME functional leadership, Continuous Improvement and the Operational Advancement team to drive innovation and performance.
- Serve as the primary senior leader point of contact for all assigned client operations, responsible for performance, satisfaction, and growth.
- Build and sustain a positive team culture and achieve high employee engagement across all teams.
Key Responsibilities:
- Client Operations & Service Delivery Leadership:
- Lead the end-to-end delivery of revenue cycle services, ensuring client-specific performance goals are consistently met.
- Serve as the primary operational leader and client liaison, managing executive-level communications, escalations, and performance reviews.
- Build strong, trust-based relationships with client stakeholders through transparency, accountability, and responsiveness.
- Ensure delivery aligns with each client's business objectives, financial targets, and patient satisfaction goals.
- Operations Management & Global Execution:
- Direct and optimize operations across all revenue cycle functions, including patient access, billing, coding, AR follow-up, cash posting, and customer service.
- Manage a global workforce, integrating offshore teams into seamless, high-quality delivery models.
- Lead staffing, scheduling, workflow management, and capacity planning to ensure resource alignment with client volumes and expectations.
- Monitor and drive productivity, quality, compliance, and workflow efficiency across the delivery organization.
- Cross Functional Collaboration:
- Partner closely with internal SME functional leaders (e.g., coding, billing, patient access, clinical denials/CDI) to support consistent and expert service delivery.
- Ensure that operational teams leverage tools, methodologies, and standards defined.
- Provide ongoing feedback to matrix reporting teams to continuously improve enterprise delivery tools, training, and frameworks.
- Service Expansion & Strategic Growth:
- Maintain a strategic view of client environments to identify unmet needs, performance gaps, or new service opportunities.
- Translate client pain points or operational challenges into viable service expansion proposals.
- Collaborate with the Operational Advancement team including:
- Continuous Improvement: implement improvement initiatives, drive process optimization and scale best practices.
- Vendor Management: to align vendor services with client goals, ensure performance standards, and manage third-party partnership.
- Technology Teams: to enable automation system integration and data-driven delivery using appropriate digital tools.
- Provide structured feedback to improve enterprise tools, methodologies, and service delivery models. Collaborate with internal teams to develop and deploy expanded solutions within existing accounts.
- Performance, Compliance & Financial Accountability:
- Own all performance outcomes for assigned client portfolio: SLA/KPI attainment, client satisfaction, operational quality, and compliance.
- Lead issue resolution and root cause execution with urgency and accountability.
- Own P&L for service delivery operations, ensuring cost-effective management and margin delivery.
- Ensure audit readiness, adherence to regulatory standards, and internal policy compliance.
- Culture, Leadership and Engagement
- Build and sustain a high-performance culture rooted in accountability, trust and inclusion.
- Drive team alignment with Huron’s values and leadership principles to ensure consistency across teams and geographies.
- Achieve strong employee engagement scores, foster psychological safety, and encourage idea sharing and innovation.
- Mentor senior leaders and strengthen leadership capabilities across the delivery organization.
Qualifications:
- 10+ years of senior-level leadership in revenue cycle operations, healthcare BPO, or managed services; experience in consulting a plus.
- Experience managing multi-client portfolios and large-scale delivery teams, including offshore operations.
- Strong knowledge of revenue cycle functions, metrics, compliance standards, and industry best practices.
- Proven ability to manage operational P&L, lead teams, and achieve service excellence on a scale.
- Exceptional communication, client engagement, and relationship-building skills.
- Demonstrated ability to identify service expansion opportunities and act as a strategic advisor to clients.
- Strong organizational and analytical skills; capable of managing in a matrixed, fast-paced environment.
- Bachelor’s degree required; Master’s in Healthcare Administration, Business, or related field preferred.
The estimated salary range for this job is $200,000 - $250,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Position Level
Senior Director
Country
United States of America