Director, Laboratory Operations

We are seeking a Director, Laboratory Operations to join IQVIA Laboratories in Ithaca, NY.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

As Director of Laboratory Operations, you will lead and oversee all aspects of clinical laboratory testing, ensuring regulatory compliance, operational excellence, and strategic alignment across global teams.

What you’ll be doing:

• Leading and managing daily operations of the clinical testing laboratory, ensuring compliance with all regulatory standards.
• Driving strategic alignment and consistency across global laboratory operations.
• Championing quality assurance initiatives and overseeing corrective actions for non-conformities.
• Developing and implementing training programs to ensure staff competency and regulatory compliance.
• Monitoring and managing departmental budgets, cost control measures, and resource utilization.
• Introducing and implementing new technologies, tests, and continuous improvement initiatives.
• Collaborating with cross-functional teams including Sales and Assay Development to support client needs and RFPs.
• Resolving complex client issues related to sample logistics, test results, and turnaround times.

What we are looking for:

• Bachelor’s degree in a chemical, physical, biological, or clinical laboratory science, medical laboratory technology, or cytotechnology.
• Minimum of 12 years’ experience in a regulated laboratory environment.
• At least 5 years of direct line management experience.
• Subject Matter Expert in small and large molecules regulated bioanalysis via LCMS.
• Other equivalent combination of education, training, and experience may be accepted in lieu of degree.

The knowledge, skills and abilities needed for this role:

• SME in small and large molecules regulated bioanalysis via LCMS.
• Deep understanding of clinical laboratory testing procedures and regulatory requirements (e.g., GLP).
• Strong leadership and team development skills with a focus on operational excellence.
• Proficiency in quality assurance, GLP processes, and continuous improvement methodologies.
• Excellent communication, client management, and financial oversight capabilities.

What we offer you:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental, and emotional, financial, and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
 

To learn more about our benefits, visit https://jobs.iqvia.com/benefits.
 

If you’re looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $111,800.00 - $259,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.