ãããžã·ã§ã³åã
Technical Support Team Lead(Contact Center Operations)
Â
ãäŒç€Ÿç޹ä»ã»ããžã§ã³ã
ç§ãã¡IQVIAã¯ããã¥ãŒãã³ããŒã¿ãµã€ãšã³ã¹ã®å
é§çãªäŒæ¥ãšããŠãå»çã»ãã«ã¹ã±ã¢ã®åé²ã«åãçµãçæ§ãIQVIAãªãã§ã¯ã®é©æ°çãªãœãªã¥ãŒã·ã§ã³ã«ãã£ãŠãæ¯æŽããããšã§ãã誰ãããããå¥åº·ã«èªåãããçãããã瀟äŒãã®å®çŸãç®æããŠããŸããäžçæå€§èŠæš¡ãèªãå»çã»ãã«ã¹ã±ã¢é¢é£ããŒã¿ãåºç€ã«ã人ã»ããŒã¿ã»ãµã€ãšã³ã¹ãèåãããèŠå°ãããæªã æºããããªãæ²»çããŒãºã«å¿ãããæ°ããªå»è¬åãå»çæ©åšã®éçºãšåžè²©åã峿 ŒåããèŠå¶ãã³ã³ãã©ã€ã¢ã³ã¹ãžã®å¯Ÿå¿ãæç¶å¯èœãªå»çã·ã¹ãã æšé²ã®æ¯æŽãªã©ãæ£è
ãããã¯ãããšãããã¹ãŠã®äººã
ã®ããã«ãããè¯ãæªæ¥ãžãšå»çã»ãã«ã¹ã±ã¢ãåé²ãããŠããåãšãªãããšããç§ãã¡ã®äœ¿åœã§ãã
äžç100以äžã®åœãšå°åã§çŽ9äžäººã掻åããIQVIAã®æ¥æ¬æ³äººãšããŠãIQVIAãžã£ãã³ã§ã¯çŽ6,000人ããã®äœ¿åœã«åãã£ãŠåãå°œãããŠããŸãã
ãéšçœ²ã»ããŒã åã
Contact Center Operations / Technical Support ããŒã
ãããžã·ã§ã³æŠèŠã»ããŒã ãç®æããŽãŒã«ã
Technical Support Team Lead(Associate Manager)ã¯ãã³ã³ã¿ã¯ãã»ã³ã¿ãŒå
ã®ãã¯ãã«ã«ãµããŒãæ¥åãçµ±æ¬ããæ¥ã
ã®éå¶ç®¡çãå質åäžãSLAéæãã¡ã³ããŒè²æãéããŠãé«åè³ªãªæè¡ãµããŒããµãŒãã¹ã®æäŸãå®çŸããããžã·ã§ã³ã§ãã
æ¬ããžã·ã§ã³ã¯ãã±ãŒã¹åŠçã®å¹çåããã©ãã«å¯Ÿå¿ãããŒã ã®ã¹ãã«åŒ·åãããã»ã¹æšæºåãæšé²ããçµç¹ã®ãªãã¬ãŒã·ã§ã³ããã©ãŒãã³ã¹åäžã«è²¢ç®ããŸãã
ãäž»ãªæ¥åå
容ã
⌠人æãããžã¡ã³ãã»ã³ãŒãã³ã°
ãã¯ãã«ã«ãµããŒãã¢ããªã¹ãã®æ¥åç£ç£ãæå°ãããã©ãŒãã³ã¹ãã£ãŒãããã¯ã宿œ
IQVIAããã»ã¹æºæ ã®ããã®å質ã¬ãã¥ãŒããã³ã³ãŒãã³ã°ã宿çã«å®æœ
æ°èŠã¡ã³ããŒã®ãªã³ããŒãã£ã³ã°ããã³ã¹ãã«è²æã«è²¢ç®
IQVIAã®ããªã¥ãŒã«æ²¿ã£ãããŒã ã«ã«ãã£ãŒã®éžæ
⌠ãã¬ãŒãã³ã°ç®¡çã»ããŒã æºåæ§ã®åäž
è·åå¥ã»å¿
é ã»æè¡ãã¬ãŒãã³ã°ã®åè¬ç®¡çããã³æäŸ
ãªãã¬ãŒã·ã§ã³ã«æ¯éãåºãªããããã¬ãŒãã³ã°ã¹ã±ãžã¥ãŒã«ã調æŽ
ãã¬ãŒãã³ã°å®äºç¶æ³ã远跡ããã³ã³ãã©ã€ã¢ã³ã¹éµå®ã管ç
æ¥åèŠä»¶ãšæŽåããåŠç¿èšç»ã®çå®ã«é¢ä¿ããŒã ãšé£æº
⌠ãªãã¬ãŒã·ã§ã³ç®¡ç
ãªã¢ã«ã¿ã€ã ã®ãã¥ãŒãéµå®çãæ¥åéãã±ãŒã¹ãããŒãã¢ãã¿ãªã³ã°ãSLAéæã確ä¿
æ¥åäžã®ãªã¹ã¯ãããã«ããã¯ãç¹å®ãé©åã«ãšã¹ã«ã¬ãŒã·ã§ã³
çæçãªã¯ãŒã¯ãã©ãŒã¹ãã©ã³ãã³ã°ããã³ããªã¥ãŒã 管çã«é¢äž
⌠æè¡ãšã¹ã«ã¬ãŒã·ã§ã³å¯Ÿå¿
è€éãªæè¡èª²é¡ã«å¯Ÿããäžæ¬¡ãšã¹ã«ã¬ãŒã·ã§ã³ãã€ã³ããšããŠå¯Ÿå¿
ããã¥ã¡ã³ãã«æºæ ãã蚺æã»ãã©ãã«ã·ã¥ãŒãã£ã³ã°ããšãŒãžã§ã³ããžãµããŒã
é©åãªãšã¹ã«ã¬ãŒã·ã§ã³çµè·¯ã®éµå®ããã³èšé²ã®æ£ç¢ºæ§ã確ä¿
⌠å質ã»ããã»ã¹ã»ã³ã³ãã©ã€ã¢ã³ã¹
SOPãWIãããªããŒãæžã¿æé ãžã®æºæ ã培åº
ããã»ã¹æ¹åãSOPæ¹åææ¡ããã¬ããžããŒã¹æŽæ°ã«è²¢ç®
ç£æ»å¯Ÿå¿ããã³ããã¥ã¡ã³ãæŽåæ§ã®ç¢ºä¿
⌠ã³ãã¥ãã±ãŒã·ã§ã³ã»ã¬ããŒãã£ã³ã°
æ¥åã¢ããããŒãã倿Žç¹ãåªå
äºé
ãæç¢ºã«äŒé
SLAãã¬ã³ãããã¬ãŒãã³ã°é²æãªã©ã®ããã©ãŒãã³ã¹ã¬ããŒããäœæ
å¿
èŠã«å¿ããŠã¬ããã³ã¹äŒè°ãžæ
å ±æäŸ
ã圹å²ãžã®æåŸ
ã
é«å質ãªãã¯ãã«ã«ãµããŒãã®æäŸãçœåŒãããµãŒãã¹äœéšãæé©å
ããŒã ã®ã¹ãã«åŒ·åãšããã©ãŒãã³ã¹åäžããªãŒã
ãªãã¬ãŒã·ã§ã³å¹çåãæšæºåãç¶ç¶çæ¹åãæšé²
SLAéµå®ãšé«ã顧客æºè¶³åºŠã®å®çŸ
ãæ±ãã人ç©åã
ã³ã³ã¿ã¯ãã»ã³ã¿ãŒãŸãã¯æè¡ãµããŒãé åã§ã®ãªãŒããŒçµéš
ãã«ãã¿ã¹ã¯ã§ã®åªãããªãã¬ãŒã·ã§ã³ç®¡çèœå
åé¡è§£æ±ºåãããžã«ã«ã·ã³ãã³ã°ãæææ±ºå®èœå
ã³ãŒãã³ã°åã»ã³ãã¥ãã±ãŒã·ã§ã³å
ããã»ã¹éµå®ãšå質åäžã«åŒ·ãã³ãããã¡ã³ã
ãæè¿èŠä»¶ã
ãã¯ãã«ã«ãµããŒããŸãã¯ITéçšã§ã®å®åçµéš
ã³ãŒã«ã»ã³ã¿ãŒã®WFMã»SLA管ççµéš
è±èªã§ã®ã³ãã¥ãã±ãŒã·ã§ã³çµéš
ãã©ãã«ã·ã¥ãŒãã£ã³ã°ç¥èããã«ããã¹ã¯çµéš
â»ãã«ããã¹ã¯ããŒã ã®çšŒåæéã¯äžèšãæ³å®ããŠãããæ1åçšåºŠåææ¥ã«å€åé ãå¯èœæ§ãããããŸãã
æãé:9:30â20:30
å:9:00â17:00
ããã®ããžã·ã§ã³ã®é
åã»ãã£ãªã¢ãã¹ã»ããŒã æ§æã
ã³ã³ã¿ã¯ãã»ã³ã¿ãŒã®æè¡ãµããŒãéå¶ããªãŒãã§ãã責任ããããžã·ã§ã³
ã¡ã³ããŒè²æããªãã¬ãŒã·ã§ã³æ¹åãéããŠçµç¹ãžã®ã€ã³ãã¯ãã倧ãã
å°æ¥çã«ã¯ãªãã¬ãŒã·ã§ã³ãããŒãžã£ãŒããµãŒãã¹ããªããªãŒãããŒãžã£ãŒãªã©ãžã®ãã£ãªã¢ãã¹ãã
åœéçãªç°å¢ã§ã®ã³ãã¥ãã±ãŒã·ã§ã³æ©äŒ
ãå€åå°ã
æ±äº¬ã»åå·ãªãã£ã¹
ãéçšåœ¢æ
ã»å€åæéã»çŠå©åçã»äŒæ¥äŒæã
éçšåœ¢æ
:æ£ç€Ÿå¡
å€åæé:9:00â17:00
ãã¬ãã¯ã¹å€å:ãã
åšå®
å€åå¶åºŠ:ãã
çŠå©åç:瀟äŒä¿éºã»IQVIAç¬èªå¶åºŠãªã©å
å®
ååå«ç
察ç:ãã
äŒæ¥äŒæ:幎次æçµŠãå€å£ãç
æ°ãç¹å¥ã女æ§ç¹å¥ãè²å
ä»è·ãçè·ç
è©Šçšæé:ãã(éåžž6ãæ)
ã絊äžã»åŸ
éã
åœç€ŸèŠå®ã«ããåªé
æçµŠ:ãã
è³äž:ãã
æé倿åœ:ãã
ãéžèããã»ã¹ã
æžé¡éžè â 颿¥(ã3å)
ãå¿åæ¹æ³ã
å¿åæ¹æ³çã®è©³çްã¯å¥éãæ¡å
ããŸãã
ããªãã®ã¹ããŒãªãŒãããã²èãããŠãã ããã
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
iqvia