Head of Development Tools

Head ofDevelopment Tools

Firm Overview 

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of$20.8 billionand operations in over 80 countries around the world, our more than108,000 employeesbring the power of a global platform combined with localexpertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.  

The Opportunity 

We are seeking experienced Head Development Tools, reporting to the Head of Infrastructure Development. As a senior member of staff in InfrastructureDevelopment andwithinInfrastructure & Operations, this individual is responsible to build afuture-fit infrastructure and organization for JLL, developing and enabling resilient and adaptable infrastructure across the enterprise. 

The Head of DevelopmentToolsbrings experience, knowledge, and future vision for transforming the infrastructure function including the management of the source code repository, CICD pipelines, golden imagines/patterns, OS, containers, immutable & resilient infrastructure, observability standards, tier 1, 2 and 3 support of tooling and tier 3 support fortooling,infrastructure & applications. 

The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities. Owns the direct points of contact and continuous engagement and improvement withInfrastructure andApplications Teams.

As a key member of the seniorInfrastructure Developmentleadership team this role contributes to the development and execution of the enterprise-wide Infrastructure and Application Development strategy and is responsible for ensuringInfrastructure Development andI&O strategy is fully aligned, positioningthe functionsto deliver compelling value to the infrastructure, application teams as well as the JLL Business

This individual is expected to support theHead of Infrastructure Development,SVP of I&O, the Infrastructure LeadershipTeam, the Chief Architect and VPs of Application Development under the CTO by implementingtoolingsolutions that align to the enterprise architecture framework and roadmap. He or she will also serve on IT planning and policymaking committees and will drive the development and adoption of enterprise technology standards, governanceprocessesand performance metrics. 

Key Responsibilities 

• ToolingEcosystem: Ownership ofDevelopment Tools,which includes but not limited to, Observability, Operating Systems, Containers, Source Code and Pipelines.Responsible for nurturing a healthy engagement with stakeholders/users of the tooling and ensure that the usage of the tooling is measurablyhelping the stakeholder community 

• Create and execute strategy:Create and communicate a pioneering vision for Infrastructure Development, including the value proposition in digital transformation, optimization of cloud and adoption of innovative technologies, such as generative AI. 

• Optimize, redesign, and deliver engagement models for Infrastructure services:  Streamlineengagement practices, enable a compelling digital employeeexperienceand improve the value the enterprise receives from infrastructure platforms and services. 

• Champion innovation.Take advantage of breakthrough technologies by embracing, and driving automation and observability

• Manage andoptimizecloud environment: Create and execute strategies for cloud,edgeand on-premises infrastructure, and maximize the value the enterprise receives from investments in cloud services. 

• Develop and engage talent:  Create future-proofing talent strategies to develop, upskill, andretainan adaptive workforce amid the impact of generative AI and automation and adopt leadership principles that engage teams and executives to change culture build soft skills and improve the employee experience.

• Achieve operational excellence:Modernize to a cost-optimized, on-time, and stable hybrid infrastructure that addresses technical debt and minimizes risks of new initiatives. Build resilient platforms to power business growth. 

• Drive and communicate outcomes:Build relationships and collaborate effectively across various levels of the organization. Able to convey complex technical concepts and strategies that resonate with technical and non-technical stakeholders. 

• Define, Measure and Drive Success:Define the value of Infrastructure Development, includingobjectives, metrics and KPIs, and track outcomes against goals, such as reducing risk andoptimizingcost.  

• Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.

• Continuously evaluates the business value of Infrastructure Development, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results 

Leadership Requirements 

• Strategic Vision: Has a clear strategic vision, with the ability to develop and communicate an Infrastructure Development vision that inspires and motivates staff and aligns with the IT and business strategy. 

• Outstanding Communication: Exceptional communication skills and ability to effectively communicate complex concepts to various audiences, including board members, executives, technical teams, and non-technical staff; aptitude tofacilitatecollaboration and build relationships across business lines is critical. Able to articulate Infrastructure Development approach to risk taking to nontechnical audiences in a way that increases sponsorship and support for ongoing endeavors 

• Business Acumen and Subject Matter Expertise: Strong business acume