Job Type:
Staff
Job Description:
The Group Practice Coordinator (GPC) is the administrative and operational facilitator for the Group Practice Comprehensive Care Clinic at the College of Dental Medicine. The GPC is the primary contact for patient communication within the group practice. Responsibilities include management of the group practice, coordination of patient appointment scheduling and student clinical scheduling (appointments). The GPC instructs the students in clinical operations and oversees the student business operations daily within the practice, tracks missing charges, approvals and lab cases. In addition, the GPC coordinates with the Group Practice Leader for patient assignment to students to support timely quality patient care while providing optimum educational experiences for students. The GPC also ensures that students follow all clinic guidelines and protocols.
Essential Duties and Responsibilities:
- Management of the Comprehensive Care Group Practice consisting of up to 40 students at a time, and supporting clinical faculty
- Coordinate patient and procedure assignments in collaboration with faculty
- Manage patient and student clinician appointments.
- Provide consultative guidance to students regarding business transactions
- Engage in and support the process of Risk Management and Quality Assurance
- Facilitate patient record audits
- Act as a liaison between patient, student, and business office regarding resolution of outstanding balance collections
- Provide group practice report management and follow-up.
- Lead the Electronic Health Record system business continuity plan within the practice in the event of clinic information system failure
- Serve as a primary patient contact for patient questions or concerns and seeks follow up information as needed to resolve inconsistencies
- Contribute to the patient centered/student centered educational mission of the College of Dental Medicine
- Ensure student clinicians and faculty operate in an organized manner to provide patient care in a safe environment following OSHA and CDC guidelines for dentistry and blood borne pathogens
- Work independently and as part of the clinic team
- Monitor the indicators of student and patient progress in collaboration with Group Practice Leaders
- Facilitate emergency oral health care within the group practice
- Model effective dental teamwork, practice management, HIPPA compliance, and professionalism for students
- Other duties as needed to contribute to an efficient positive clinical operation
Qualifications:
- Certified Dental Assistant, dental office manager, or any combination of education, training or experience that provides the required skills, knowledge and abilities, with a minimum of three to five years of relevant experience in a dental or medical healthcare facility preferred
- Excellent written and verbal communication skills. Must be able to effectively interact with patients, students, faculty, and other healthcare professionals
- Ability to understand medical/dental terminology and dental treatment plans preferred
- Experience with Electronic Health Record systems, computers, telephones, printers, copiers, and general office technology
Equal Opportunity Employer
KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.
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