Posting Type
Hybrid
Job Overview
The Technical Account Management (TAM) Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the TAM Team, the Technical Account Manager works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.Job Description and Requirements
Description
Developa strong understanding of projectsimpactingyour service area and ensuring service impact is minimized.
Help guide the resolution ofcriticalcustomerincidents.
Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices.
Be accountable for the quality of Serviceprovided; ensuring future demand from growth and projects is understood and factored into capacity planningforcustomers.
Commitment to and consistent demonstration of core company values.
Drive internal service review meetings covering performance, service improvements, quality, and process.
Partner with other senior level team members, Product,Operations and Engineering as needed to troubleshoot and resolve customer incidents.
When interacting with our customers, take the initiative to provide the best practices on the use of Relativity.
Maintain the flexibility to work any on-call schedules, or othertime framesas needed or requested.
Minimum Qualifications
5+years of technical experience workingwithRelativityin a customer facing role.
Preferred Qualifications
Strongwritten and verbal communication skills.
Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
Ability to manage multiple projects simultaneouslyand prioritize based on company and teamobjectives.
Meticulous attention to detail.
Experience working inaSaaS,IaaSand/orHybridenvironments.
Experience with and knowledge of e-discovery industry and products.
Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Two, week-long company breaks per year
Additional time off
Long-term incentive program
Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Suggested Skills:
Data Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, Structured Query Language (SQL)kcura