At Kraft Heinz, we believe our people are at the heart of everything we do. We are looking for an experienced Source to Pay Analyst who will be responsible for supporting the day-to-day execution of functional business processes in accordance with the Service Level Agreements aligned with Kraft Heinz Australia and New Zealand business stakeholders.
About the role
The role will work in partnership with third party Business Process Outsourcing (BPO) partners to drive operational performance of our full Source to Pay team, with a focus on our Accounts Payable stakeholders and vendors.
The Source to Pay Analyst will serve as a key member of the Australia and New Zealand Global Business Services (GBS) team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value
Key responsibilities
Customer Centric Operational Stability:
Responsible for Vendor Paid to Terms (VPTT) accuracy and improvement initiatives to ensure our suppliers are consistently paid the right amounts at the right times
Work closely with our Business Process Outsourcing (BPO) partners to coach and train the broader AP team on core fundamentals and continuous improvement opportunities
First point of escalation for Kraft Heinz on Accounts Payable matters (payment issues, vendor master data, internal queries)
Stakeholder Collaboration:
Drive vendor payment improvements in partnership with Kraft Heinz Finance department and with support from Senior Manager, STP ANZ
Liaise between GBS and Kraft Heinz on Service Level Agreements and Reverse Service Level Agreements and drive action plans to improve performance on both sides
Drive Service Performance Management reviews between business and GBS and improve reporting with GBS team
Process Improvement:
Ensure process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls
Work closely with Global process leaders and teams to understand root causes and represent process procedures, practicalities, and exceptions
Translate vendor payment targets into action plans for GBS to drive improvement
Support project and technology implementations including SAP S/4 Hana, Basware and other digital solutions
Review and analyse reporting from broader GBS teams
Apply understanding of assigned business process to identify gaps and propose continuous improvement measures
General:
Perform assigned tasks in accordance with all Kraft Heinz Food Safety, Environmental, Health and Safety, and Ethical and Human Resources policies, programs and goals.
Uphold the Kraft Heinz values and to work in a way that contributes to the company’s vision
Coordinate with external and internal customers on matters of collections and disputes
Indirect management of the BPO team (located in India)
What you'll bring
Understanding of Accounts Payable or Procure to Pay processes
Minimum of 5 years of progressing work experience in the Accounts Payable area
Experience working in an operational capacity within GBS is preferred
Experience working with BPO or offshore teams is highly preferred
Experience operating in matrix and complex set ups
Experience managing multiple stakeholders and priorities
Experience participating in Continuous improvement initiatives
Strong Accounts Payable and/or Procurement background
Positive, proactive can-do attitude
Attention to detail and high accuracy skills
Excellent customer service skills
Strong problem-solving skills
Ability to work within a team environment
Ability to foster strong relationships across all levels of the organisation
Bachelor’s degree
Post graduate certification in GBS is preferred
Why Kraft Heinz
This is more than an analyst role – it’s an opportunity to shape the future in a critical part of our business. You will join a global organization with ambitious growth plans, where your voice is valued, and your impact will be felt.
If you are looking for a role where you can bring your expertise, perspective and leadership to make a real difference, we’d love to hear from you. Apply Now!
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
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