Director, SAP Commerce Cloud Operations

Job Description

We are seeking a seasoned and strategic Director of SAP Commerce Cloud Operations to lead the operational management, optimization, and support of our SAP Commerce Cloud platform. The ideal candidate will possess deep expertise in SAP Commerce (Hybris), strong leadership capabilities, and a results-driven mindset. You will be responsible for ensuring the reliability, performance, and scalability of our digital commerce infrastructure while driving innovation and operational excellence 

KEY RESPONSIBILITIES: 

• Lead day-to-day operations and support SAP Commerce Cloud environments.
• Establish and enforce SLAs, KPIs, and incident response protocols.
• Ensure high availability, performance, and uptime of the commerce platform.
• Collaborate with business, product, and IT leadership to align commerce operations with business goals.
• Develop and execute strategic roadmaps for platform enhancements, upgrades, and operational improvements
• Build and lead a team of engineers, DevOps professionals, and support staff.
• Foster a culture of continuous improvement, accountability, and innovation
• Ensure compliance with data security policies, privacy regulations (e.g., GDPR), and audit requirements.
• Lead risk assessments and mitigation planning for the platform
• Drive automation of deployment, monitoring, and support processes.
• Lead performance tuning, capacity planning, and root cause analysis of system issues
• Comfortable working in internationally distributed teams
• Strong verbal and written communication skills

Qualifications: 

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
• 10+ years of experience in IT operations, with at least 5 years in SAP Commerce Cloud (Hybris) management.
• Proven track record of managing large-scale digital commerce operations.
• Strong understanding of cloud infrastructure, DevOps practices, and microservices architecture.
• Experience with CI/CD pipelines, monitoring tools (e.g., Dynatrace, Splunk), and automation frameworks.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• ITIL or similar certification a plus.

Nice to Have:

• SAP Certified Development Specialist – SAP Commerce Cloud.
• Experience integrating SAP Commerce Cloud with SAP S/4HANA, ERP, CRM, and other enterprise systems.
• Agile or SAFe delivery model experience.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

SCOPE: 

Typically direct a large complex section of a department or a complex department with significant scope and financial and operational impact. Role may focus on executing a large and very complex/complicated process. Accountable for performance, results and staffing. Make recommendations for the objectives, policies and plans of the sub-function(s). Fully accountable for meeting the strategic, and operating objectives of the sub-function(s). Develop proposed budgets for approval and manage budget once approved. Operate with substantial latitude for un-reviewed action or decision. Often plays a role in high-level projects that have an impact on the company’s future direction.

COMPLEXITY: 

Work on complex, numerous and unique issues where analysis of situations or data requires in-depth knowledge of the company and an evaluation of intangibles. Knowledge of all areas within sub-function(s) derived from experience in non-management and middle-management roles allowing for innovative concepts and promoting new ideas within the function.

SUPERVISION: 

Direct and control activities through several managers or senior professional level staff who have responsibility for the operation of the assigned area and/or process or system.

INTERACTION: 

Regularly interact with executives and/or major customers/stakeholders. Ability to negotiate with customers or management and influence senior level leaders regarding matters of significance. Build personal networks to achieve mutually beneficial solutions.

MANAGEMENT DUTIES: 

Can hire, terminate, or promote and is aware of higher-level functional issues and concerns. Makes decisions on salary increases, performance reviews, disciplinary actions, etc.

PERFORMANCE REQUIREMENTS: 

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/career

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.