As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.
The ERP Services Director reports to the Chief Information Officer and has primary responsibility for implementing SAP for new acquisitions, optimizing and evolving the company’s SAP ERP ecosystem, defining and executing digital supply chain technology strategy, and leading eCommerce technology strategy.
This role focuses on maximizing business value from existing ERP investments, improving process efficiency, scalability, employee experience, and enabling growth through modern, integrated digital platforms. The role operates as a strategic partner to business leadership, translating business priorities into technology roadmaps and measurable outcomes.
Primary Duties
SAP ERP Strategy & Optimization
Own the enterprise SAP ERP strategy, with a primary focus on optimization, simplification, and value realization.
Manage SAP PMO, Center of Excellence, technical team & data conversion team during SAP implementations.
Drive continuous improvement of core ERP capabilities across finance, supply chain, manufacturing and procurement.
Partner with business leaders to identify process gaps, productivity opportunities, and automation use cases enabled by ERP.
Govern ERP change intake, prioritization, and investment decisions to ensure focus on high‑value outcomes.
Ensure ERP stability, performance, security, and compliance while improving employee experience and adoption.
Ensure ERP solutions support finance, manufacturing, supply chain, procurement, and commercial processes in a standardized yet flexible manner.
eCommerce Technology Strategy
Own the technology vision and delivery for B2B eCommerce platforms, customer portals, and digital ordering experiences.
Ensure seamless integration between eCommerce, ERP, CRM, and supply chain systems.
Define and own the enterprise eCommerce technology strategy, ensuring alignment with commercial growth objectives and customer experience goals.
Lead the integration of eCommerce platforms with SAP ERP.
Partner with commercial, marketing, and customer experience teams to enable scalable digital sales channels and self‑service capabilities.
Drive platform reliability, scalability, and performance to support global growth and peak demand.
Digital Supply Chain Technology Strategy
Parter with Supply Chain leadership to co-author the digital supply chain technology roadmap, aligned to operational excellence, resilience, and cost optimization.
Lead technology enablement for planning, forecasting, inventory optimization, logistics, and supplier collaboration.
Partner with supply chain leadership to digitize and automate core processes using SAP and complementary platforms.
Leverage data, analytics, and emerging technologies to improve visibility, predictability, and decision‑making across the supply chain.
Ensure tight integration between supply chain systems and ERP to enable end‑to‑end process execution and reporting.
Enable visibility, optimization, and resilience across global supply chains through advanced analytics, automation, and digital tools.
Partner with Operations and Supply Chain leadership to support lean, continuous improvement, and Industry 4.0 initiatives.
Leadership & Governance
Build, lead, and develop high-performing global technology teams.
Establish strong program governance, vendor management, and financial oversight for large-scale initiatives.
Drive disciplined execution using modern delivery methodologies (agile, hybrid, and waterfall as appropriate).
Ensure solutions meet security, compliance, and reliability standards in partnership with enterprise IT and cybersecurity teams.
Minimum Requirements
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; MBA or advanced degree preferred.
20+ years of progressive technology leadership experience, including senior leadership roles in large, complex organizations.
Demonstrated success leading large-scale SAP ERP implementations in global environments.
Deep experience with supply chain and manufacturing technologies within an industrial or manufacturing context.
Proven track record delivering eCommerce and digital commercial platforms integrated with core enterprise systems.
Experience serving as a technology partner to senior business leaders, with strong business acumen.
Strong vendor and systems integrator management experience.
Experience in process improvement and project management.
Leadership skills, team building, employee development.
Strong communication skills both written and verbal.
Influencing decisions through a matrix organization.
Change driver – Significant experience in managing and driving change.
Highly effective in negotiation and resolution.
Ability to act as in a consultative manner with both business and IT leaders to align strategy.
Experience with technical application and infrastructure capabilities.
Demonstrated ability to create and manage project and department budgets.
Strategic thinker with the ability to translate vision into execution.
Business-first mindset with strong financial and operational understanding.
Collaborative influencer across IT and business functions.
Results-oriented with a focus on measurable value delivery.
Preferred Qualifications
Experience in chemicals, adhesives, specialty materials, or process manufacturing.
Global operating experience across multiple regions.
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H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.
H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.
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