Customer Specialists

If you have a passion for customer success and strategic sales, apply today to become a valued part of our team!

• Hybrid work including WFH!
• $ Earn above-award wages+ Super + bonuses and referral rewards!
• Unlock your potential with free training and clear career growth pathways!

Motion operates across the Asia Pacific—including NZ, Australia, Indonesia, and Singapore—providing industrial products and engineering service to keep the world moving! 

With a clear 2027 growth strategy, we’re expanding regionally and investing in our people’s development, offering plenty of opportunity to grow your skills and career!

We are looking for a Customer Specialist to join our team and play a pivotal role in retaining and expanding our small to medium-sized customer base.

This hybrid role combines remote and on-site work, focusing on proactive engagement through telephony channels, leveraging strategic sales methodologies to deliver tailored solutions that promote sustainable growth.

Key Responsibilities:

• Perform outbound and inbound calls to understand customer needs, resolve concerns, and drive retention within the small to medium business segment.
• Manage the entire sales process—from lead qualification to order placement and post-sale follow-up.
• Apply targeted retention initiatives and sales strategies based on company playbooks to reduce churn and increase loyalty.
• Identify cross-sell and upsell opportunities to grow revenue within existing accounts by promoting Motions capabilities.
• Keep customer records current and accurate in CRM and ERP systems to support decision-making and performance tracking.
• Work closely with sales, product management, and branch teams for seamless customer experiences.
• Monitor and report on sales and retention metrics to meet targets and inform strategy.

Required Skills & Qualifications:

• Proven experience in customer retention, account management, or sales growth, preferably within the small to medium business market.
• Expertise in telephony-based customer engagement with the ability to handle high-volume inbound and outbound calls.
• Familiarity with sales playbooks, structured sales methodologies, and CRM systems.
• Strong verbal communication, negotiation, and problem-solving skills.
• Self-motivated, results-driven with the ability to work independently and prioritize effectively.
• Proficient with MS Office (Excel, Word, Outlook, PowerPoint), ERP systems, HRIS, and Power BI or similar reporting tools.
• Experience or knowledge of the industrial industry is a plus but not mandatory.
• Strong teamwork, adaptability, resilience, and a customer-centric mindset.

What we offer:

• Incentive scheme to celebrate and reward our success. 
• Group discounts from a range of automotive & industrial suppliers e.g. Repco.  

• As Motion is part of the Genuine Parts Company (GPC) Group, there is opportunity to collaborate with peers across the Asia Pacific region.  

• Ongoing training and career development; we genuinely care about supporting you to reach your full potential. 

• An inclusive culture that embraces the diversity of our people. 

• Free flu shots and counselling services with our Employee Assistance Program, and access to mental health and well-being support initiatives  

• Supplied uniform of choice to foster a strong sense of team spirit and belonging.  

• One paid Volunteer Leave Day each calendar year, allowing you to give you to the community with our full support. 

• Parental Leave Top-Up Allowance to provide extra financial support when welcoming new family members 

About Motion

Motion Australia is a leader in the distribution of industrial products. We operate across Australia, New Zealand, Indonesia, and Singapore and part of a larger group GPC where opportunities are endless for a motivated individual.

We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.

We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people, systems, process, and new growth opportunities for our people.

So, if you are interested in joining our group don’t wait, apply now and let us help you empower your career with us!

MOTION is an equal opportunity employer

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.

If this sounds like the opportunity for you, click "Apply for this job" and submit both your resume and cover letter. Please note only short-listed candidates will be contacted

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.