General Manager of Operations

We are a Parts Store and SO much more and we are looking for even more great talent to join our NAPA family! Our NAPA Brand is known around the world for having KNOW HOW and now we are looking for a talent who has the KNOW HOW to drive operational excellence of a Distribution Center and serve as a NAPA General Manager of Operations!

Position Mission:

Lead and direct the facility's management team within a fast-paced distribution environment, focusing on safety, leadership, operational excellence, self-motivation, problem-solving and teamwork. This leader will establish route maps with clear objectives and drive a sense of urgency to ensure that operational plans are executed, performance and budget goals are achieved, and teams are kept informed and coordinated across functions. You will foster a “safety first” culture through awareness, training and accountability. You will quickly establish yourself as an engaging and inclusive leader with ownership for the team’s ability to maximize its productivity, growth and development. You’ll create a positive work environment though real-time observations and specific, constructive, and actionable feedback. You’ll have the autonomy to innovate with new approaches to process and methods, all in the name of more efficiency and implementing future process flow optimization. Your ability to find root causes to problems will be well supported by an environment of calculated risk and testing. You’ll leverage a mix of metrics, Lean principles, Six Sigma, and other activities to understand and fine-tune the operation. Your commitment to others will shine when you jump right in to help teams meet their business goals.

Position Performance Measures:

• Building Safety & Compliance
• Quality
• Customer Service Levels & On-time Delivery
• Meeting/Exceeding P&L and Budget Goals
• Operational Effectiveness
• Employee Engagement, Retention & Team Culture

Responsibilities: 

The following section contains the primary responsibilities for this position.  Job holder is responsible for performing any other duties as assigned by management.

• Hires, trains, develops, motivates, and supports the distribution center salaried and hourly teams
• Develops and monitors production plans for the DC and ensures that the optimal level of staffing is being allocated to the available work.
• Manages associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment
• Oversees the DC’s P&L and works with salaried managers to maximize productivity and deliver budgeted targets.
• Establishes sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
• Partners with senior leadership and cross-functional teams to identify and lead DC network projects that contribute to total logistics cost and operational effectiveness.
• Collaborates with other operational and support leaders in the network to drive standardization of processes, share ideas and support one another in their implementations
• Supports operational strategy and innovation to drive business goals for revenue, operational performance (e.g., safety, quality, service, cost), and profitability
• Develops leaders to be capable of coaching, counseling, and motivating associates to attain optimum safety standards, customer service, productivity levels, and associate engagement
• Ensures communication and teamwork among staff to aid in the accomplishment of the department objectives
• Ensures that all company and HR policies and practices are communicated to department associates and practiced consistently
• Monitors operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels
• Helps develop and maintain inventory/security controls to prevent shrinkage and shortages
• Ensures effective communications; up, down and across the business
• Manages multiple priorities in a face-paced environment with effective communication and thorough follow through

Leadership Expectations

• Culture Champion - Models our GPC values to foster our culture; holds oneself and others accountable; and supports our commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics, and compliance.
• Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
• Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
• Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
• Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an operational excellent mindset.
• Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
• Focus on our Employees - Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
• Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
• Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers employees and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.

Experience, Education, and Abilities:

• Four-year degree or equivalent experience·5 years’ experience handling inventory/operational tasks·5 years' management experience in a Distribution Center / Fulfillment Center environment
• Demonstrated leadership ability, with the ability to engage and motivate others
• Excellent communication, interpersonal and organizational skills
• Good reasoning, conflict-management, and analytical and problem-solving skills
• Experience with activity-based performance metrics, process improvement, and Lean thinking with a track record of delivering ‘best in class’ operations and performance
• Great communication skills and the ability and desire to manage a team
• A working knowledge of OSHA and DOT regulations
• A willingness to learn and being able to go above and beyond is a must
• Willingness to relocate for future growth opportunities, a bonus

Physical Demands and Work Environment:

In our fast-paced Distribution Centers, you’ll always be on the move. Please note the following physical requirements in addition to tasks above:

• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers/vendors.
• Must be able to bend, twist, stretch, push, pull carry and lift up to 60 lbs.
• Should be comfortable standing and or walking for up to 12 hours
• Able to operate powered industrial equipment including walkies, reach truck, stand ups – proper training and safety standards will be provided
• Occasionally exposed to cold, hot and/or humid conditions; moving mechanical parts and vibration.
• The noise level in the work environment is usually moderate.
• Constant awareness of moving vehicles like forklifts, pallet jacks, etc.

This is the right opportunity for you if you:

• Love the hustle – Our Distribution Centers are busy, yet fun places!
• Be a solution focused leader and able to pivot when changes are needed!
• Are operationally focused, but care about Employee Engagement and Talent Development
• Have a constant eye on Sales and Profit Quota
• Want to join a team where you can learn and grow your career – the opportunities are endless at NAPA!

What you’ll need:

• HS Diploma or equivalent required. Bachelors degree preferred or comparable experience in a Service Manager or Distribution Center/Warehouse Manager role.
• Experience managing and improving operational P&L performance in the area of distribution management and logistics.
• Organizational skills, with the demonstrated ability to multi-task.
• Ability to make decisions using strong analytical and problem solving skills.
• Ability to use computer systems effectively to analyze and drive asset protection and business development.
• Ability to build teams, manage conflicts, develop personnel to assume higher levels of responsibility. The ability and willingness to delegate.
• Unquestioned values, judgment and integrity.

What’s in it for you:

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a “family” feel
• A Culture of promotion from within, using your creativity, finding solu